Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion, and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA, Super Bowl, NCAA Final Four, New York Fashion Week and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals, the company also owns and operates several of its own unique experiences. On Location is a subsidiary of Endeavor, a global entertainment, sports, and content company.

THE ROLE - ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Investigate and gather all relevant information to claims

• Investigate and analyze customer disputes and discrepancies in financial transactions

• Manage and resolve customer complaints and disputes in a timely and professional manner

• Communicate effectively with customers to gather necessary information and documentation for dispute resolution

• Work closely with internal teams to resolve disputes efficiently, including fraud prevention and customer service

• Identify and manage risk factors that lead to potential chargebacks in the future

• Maintaining documentation and daily reporting on chargebacks

• Build relationships with Merchant services to resolve the disputes before chargeback

• Research and analyze transactions/analyze account history to take appropriate actions

• Contact customers to verify transactions

Other Duties & Responsibilities

• This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

Travel

Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays.  This position may require up to 10% travel.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job.  Duties, obligations, and activities may change at any time with or without notice.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Education and/or Experience, Knowledge, Skills, and Abilities:

• G.E.D. or high school diploma

• Experience in a customer service

• Analytical Thinking and Problem-Solving Skills

• Strong organizational, telephone etiquette, and customer service skills

• Strong Attention to detail and accurate data entry and typing skills

• Ability to multi-task within a high-pressure environment

Preferred Education and/or Experience, Knowledge, Skills, and Abilities:

• Must be proactive and demonstrate effective follow-up skills

• Must be adaptable, stay resilient, and lead with integrity

• Continually strive for self-development and discovering better means of accomplishing both personal and professional goals

CORE VALUES

As the leading experiences company in the world, we strive to be the most innovative and passionate — the best of the best.  We uphold these values in our quest for excellence:

• Exceed all service expectations with our customers, our partners, and each other.

• Create value by enriching people's lives.

• Do the right thing and bring others along with us — always.

• Propel the power of diversity, in thought, team and experience.

• Partner to generate win-win solutions.

• Ignite and empower our team's entrepreneurial spirit.

• Exude respect and gratitude — treat others as you would want to be treated.

COMPENSATION

Competitive pay rate, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid time off, and 401k plan.

On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

#LI-LL1

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.