Role: Client and Pet Care Advisor

Location: Blacks Veterinary Group - Lye Branch

Job Type: Permanent, full-time

Hours: 37.5 hours per week, 1 weekend per month.
Shifts will vary between 8.00-20.00 and you will be required to travel between our 5 Branches when required (Dudley, Lye, Oldbury, Sedgley and Quinton)

Your role

Our Client and Pet Care Advisors are the face of the business and first port-of-call for our clients, so friendly professionalism is essential.

Responsibilities include but not limited to:

• Welcoming clients and pets into the practice.
• Promptly responding to calls and emails and able to work in a fast paced environment.
• Management of the diary, booking in appointments and surgical procedures as appropriate.
• General administration, to include complete insurance claims.
• Financial reconciliation and debt management
• Guiding pet owners through their, sometimes complicated and emotionally challenging, journeys
• Dispensing medication.
• General housekeeping and practice maintenance.

The ideal candidate will have excellent communication skills.
Experience in a client-facing role or within the veterinary industry preferred, but not essential.

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme  
• Recruitment referral reward scheme
• Wellness program including:
• ​ Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme

About us
Blacks Vets are a network of five award-winning practices.
With over 50 years experience, our well-equipped practices allow us to provide high-quality primary and referral care. Our passionate and friendly service is what makes such a difference to our clients and the health of their pets.

Our team are just as important as the pets we care for,  and we see ourselves as one big family.
We are passionate and profession in all that we do and love to have fun along the way, with summer picnics, Christmas parties and other social events throughout the year.
We have a wellbeing programme and actively recognise our achievements as individuals and as a team.

Blacks Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.  

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.  

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. 

#LI-ST1 #LI-Onsite

Salary Value: £24,043.50;

Salary Description: per annum;