Project Role : Software Development Lead
Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.
Must have skills : ServiceNow
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Software Development Lead, you will engage in the development and configuration of software systems, either managing the entire process or focusing on specific stages of the product lifecycle. Your day will involve collaborating with team members, applying your knowledge of various technologies and methodologies, and ensuring that the software solutions meet client needs effectively and efficiently. You will also be responsible for troubleshooting issues and implementing improvements to enhance system performance and user experience. Roles & Responsibilities: - 5+ years of ServiceNow product experience, particularly in modules HRSD, IVR, or Employee Document Management (at least one of them) - Experience in implementing and supporting HRSD, IVR or Employee Document Management modules (at least one of them) - Understand how ServiceNow HRSD, IVR, or Employee Document Management product integrates with other Enterprise Solutions - Experience delivering global, enterprise solutions that can scale - Experience evaluating solution options and formulating business cases - Ability to gain alignment between the technology and business strategy by proactive partnering with all levels. - Ability to use data and analysis to drive decision-making - Outstanding communication and facilitation skills - Demonstrated ability to complete multiple tasks under pressure - Drives change laterally across regions and organizations using influence skills - Maintains a positive attitude & thrives in ambiguous work environment Professional & Technical Skills: - Bachelor's degree in computer science, Information Systems, Business Administration, or related field. Master's degree preferred - Advanced certifications in project management (e.g., PMP, Agile certifications) or HR management (e.g., SHRM, PHR/SPHR) are a plus - ServiceNow Certifications are a plus. Preferred ServiceNow Certified Implementation Specialist (CIS) – HRSD certifications - Experience in ServiceNow HRSD product implementation is a plus - Familiarity with configuration of ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and agent workspace, table management, performance analytics. Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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