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ESSENTIAL FUNCTIONS

• Serves as main point of contact on Fleet Management portal and reporting module for FMS customers and Ryder internal teams (IT, Operations, Online customer support, Sales, etc.)

• Initiates and maintains contact with customers in relation to portal and reporting issues and projects.

• Collects feedback on opportunities to improve functionality delivered by portal based on interaction with the customers and internal teams. Prioritizes features to be included on next release.

• Creates and manages development project plan for portal and reporting enhancements. Works with IT organization to implement release cycles for those enhancements.

• Coaches and counsels employees on performance, sets performance standards and responsible for other personnel actions.

ADDITIONAL RESPONSIBILITIES

• Represents the Voice of the Customer on all projects and strategic discussions related to FMS portal and reporting capabilities.

• Analyzes and develops detailed specifications using Project Management standard methodologies for enhancements and new features to FMS portal and reporting module.

• Works closely with IT application teams, Sales, Operations and other departments to bring FMS customers new IT enhancements via the portal using regular release cycles.

• Works closely with IT Application and Online customer support team to capture and resolve any issues arising from existing functionality available in portal within appropriate service level agreements.

• Works with Customer Information Service group and in conjunction with Marketing department to develop a strategic plan to increase customer adoption rate of portal and reporting module.

• Oversees one or more Business Analysts to manage portfolio of new functionality, enhancements and open issues to portal as customer adoption increases for the tool.

• Performs other duties as assigned.

EDUCATION

• Bachelor's degree Bachelor's Degree or equivalent.

• Master's degree MBA preferred. preferred.

EXPERIENCE

• Eight (8) years or more combined experience in Project Management, Business Analysis, System Analysis and Product Management.

• Experience Strong IT background experience.

• Experience Exposure to Strategic Planning and Analysis preferred. preferred

SKILLS

• Exhibit behaviors consistent with organization’s core competencies: integrity and trust, organizational agility, innovation management, dealing with ambiguitiy, drive for results, customer focus and peer relationships.

• Ability to influence without authority.

• Strong oral and written communications skills.

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).

• Ability to work independently and as a member of a team.

• Flexibility to operate and self-driven to excel in a fast-paced environment.

• Capable of multi-tasking, highly organized, with excellent time management skills.

• Detail oriented with excellent follow-up practices.

KNOWLEDGE

• Understanding Software Development Life-Cycle (SDLC) process preferred.; intermediate level; preferred.

• Fleet/Transportation industry knowledge preferred.; intermediate level; preferred.

• Project and/or Product Management knowledge preferred.; intermediate level; preferred.

• Strong use of Project Management methodologies as well as IT systems knowledge and a broad functional knowledge of various Ryder FMS products.; advanced level.

TRAVEL
10-20%

Job Category

Product Management

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

Maximum Pay Range:

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

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