The Wells Fargo Center is one of the world’s busiest arenas, home of the Philadelphia Flyers, Philadelphia 76ers, Villanova University basketball, Philadelphia Wings, family shows and concerts. Since opening in 1996, the arena is the centerpiece of sports and entertainment in the greater Philadelphia region as well as prominently featured in the national spotlight. The 21,000-seat arena is a showcase arena for the company’s industry-leading qualities as an operator and an innovator in the live event experience.

Job Summary

This role will be a key factor in assisting the group sales business as well as manage a part time staff to help with game night duties. The ideal candidate has knowledge of the group sales process and can execute on sales initiatives. We are looking for a motivated and organized person and is a positive people leader to oversee a large game day staff and ensures their individual success.

Job Description

Core Responsibilities

• Track and manage daily and weekly reporting 
• Manage centralized booking for all game day ticketing activations for sales, services, corporate partnerships, charities, community relations, events team, and game presentation. 
• Procure vendor options for special ticket packages. Manage design process, ordering timelines, PO’s and invoices from vendors and our finance team. 
• Oversee Wells Fargo Center Tour Program
• Make future secondary market recommendations to upper management in regards to inventory and partners.
• Research and network with other professional sports organizations.
• Work with box office to find efficiencies in ticketing system that will provide a better customer experience to patrons.
• Plan, promote and execute a year-round recruiting approach.
• Establish, maintain and grow year-round relationships with local universities and top ranked national sport management programs as it relates to all recruiting and branding initiatives. Targets include but not limited to career services, department heads and professors, co-op programs, alumni networks, campus leaders and clubs.
• Hire, onboard, train, and schedule team of 16- 20 part time employees to assist in game day activations for the Philadelphia Flyers, Wings, Sixers, Wells Fargo Center Events, Member Events, and Dark Day Events
• Formalize best practices in regards to departmental hiring, onboarding and training of new hires.
• Create and maintain departments on-boarding and training materials.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.