Senior UX Researcher

Description -

We are looking for a senior user-experience (UX) researcher to expand our design team, someone with a passion for creative and dynamic insights to help us make an ever-more engaging and useful product.  You will be our gateway to a deeper understanding of our customers with an emphasis on remote coordination of users and in-person research projects, translating research insights into actionable recommendations, and communicating findings to the team.

Responsibilities

• Facilitating UX and usability studies with remote research tools (UserZoom, UserTesting, etc.)

• Educating teammates and stakeholders on UX research methodologies

• Crafting and leading UX research using both qualitative and quantitative research methods and analyses that inform product design and strategy.

• Leading research initiatives to identify meaningful and actionable user-centered insights to help the team deliver industry-leading user experiences

• Working closely with product and customer teams to identify relevant research questions

• Discovering and understanding user behavior, motivations, and needs to help teams shape concepts, products, and solutions

• Creating discussion guides and leading open-ended, contextual conversations to help generate answers to crucial questions

• Interviewing internal and external stakeholders to gather requirements

• Understanding product roadmaps and planning long-term and short-term research initiatives to inform design decisions

• Designing studies that address both user behavior and attitudes

• Providing actionable insights to inform product design, fuel ideation and evaluate designs

• Collaborating with the Product Experience Team on the development of design deliverables, e.g., user archetypes, journey maps, user flows, prototypes, and metrics

• Carrying out extensive competitive analysis showing the value of different approaches and their pluses and minuses 

• Utilizing ideation and storytelling skills to effectively communicate research insights and ideas with colleagues, management, and external parties both in the U.S. and other countries

• Promoting best practices for user research, by remaining up to date on recent improvements in fields of user experience, user research, and product design

Education and Experience

• Bachelor’s or Master’s Degree in the study of user experience, design, research, or related fields; for example, User Experience Research or Design, Behavioral Science, Computer Science, Human-Computer Interaction, or a related field or equivalent industry experience.

• 5+ years of work experience in conducting user research and usability testing and translating research outcomes into actionable insights using a variety of usability methods for both remote and in-person research, including card sorting, heuristic evaluation (formal and informal), cognitive walkthroughs, participatory design / co-creation workshops

Knowledge and Skills

• Portfolio demonstrating UX research, conceptual thinking, creative problem solving, and deliverables (e.g., study plans, reports, and data visualization).

• Team player with an ability to build relationships among peers and across departments

• Ability to ask, as well as answer, meaningful and impactful questions

• Able to give and receive critical feedback

• Ability to work in a fast-paced, dynamic, and international multidisciplinary team environment

• Strong presentation and interpersonal communication skills

• Experience with various types of analysis techniques (e.g., synthesizing data, affinity diagrams, statistics, classification, clustering, etc.)

Entity Sales and Services

Job -

Software

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

Not Specified

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement