Posted:
4/11/2025, 1:19:01 AM
Location(s):
Lincoln, Nebraska, United States ⋅ Nebraska, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Operations & Logistics
Circa £28,740 Depending on skills & experience (£23,950 basic + 20% shift allowance)
Private Healthcare
25 Days Annual leave
Double Matched Pension Scheme
Shift Pattern:
Weds-Thus On Call, Fri 9pm-8:30am, Sat 9pm-8am, Sun 8pm-7am
The role is shift based with overnight shifts as follows: Monday & Tuesday nights off, Wednesday & Thursday nights on call, Friday 9pm-8:30am, Saturday 9pm-8am & Sunday 8pm-7am
Wholesale Services are recruiting for a Wholesale Night Technician on permanent basis, to be based in Enterprise House, Lincoln.
As part of the Operational Management Centre you will assist in the delivery of a business critical 24-hour service, housed within Tactical Operations.
You will answer customers’ telephone enquiries in a way that is positive, friendly and empathetic; ensuring the correct course of action is taken to provide excellent customer service. You will support the Tactical Operations team, Water and Water Recycling Networks ensuring we continue to offer a critical service to our customers, out of hours.
The role doesn’t stop there though! You will also be our out of hours scheduler, liaising with the relevant technicians and stakeholders to ensure we continue carrying out work to support our customers through the night.
On top of this, you will also be responsible for updating our ‘comms’, which includes the telephony messaging as well as our website and frontend systems – so customers know what is going on within their area.
It’s a unique and very rewarding role, where you will learn many skills and gain knowledge to support several areas of our business. There is also the opportunity to pick up extra shifts to cover any absence within the team, including annual leave.
Our ideal candidate will demonstrate excellent communication skills and the following:
Strong prioritising and decision making skills.
Able to show initiative, working on your own or as part of a team.
Able to demonstrate a highly flexible, constructive attitude and strong team working skills.
Be highly organised and able to juggle tasks as required.
High flexibility to cover operational events.
Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do.
This role is considered a Team Contributor on the internal role framework.
Opportunities are open to all suitably qualified candidates.
25 Days annual leave
Full private healthcare
Competitive pension scheme – we double-match your contributions up to 6%
Life Assurance at eight times your salary
Personal Accident cover – up to 5x your salary
Bonus Scheme
Flexible benefits to support your wellbeing and lifestyle
#loveeverydrop
Website: https://anglianwatercareers.co.uk/
Headquarter Location: Lancaster, Pennsylvania, United States
Employee Count: 1001-5000
Year Founded: 1989
IPO Status: Private