Job Summary:

The Location Services Analyst executes the services in his/her areas of responsibility and may oversee the work of junior team members.  The scope of the job may include a wide range of Workplace Solutions customer services activities, delivered on-site at an Accenture location or across multiple locations.  These may include workspace set-up, audio-visual support, catering services, document services, switchboard services, reception services, floor support services and other location services.   He/She is expected to independently carry out routine tasks according to Workplace Solutions guidelines and/or under supervision of a supervisor.

Key Responsibilities: 

• Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services. The role involves a variety of responsibilities to support workplace operations, including:

• Administrative & Operational Support: Performing location-specific administrative tasks, managing invoices, and handling duplicating and archival processes.

• Facilities & Vendor Management: Acting as a contact for landlords and external providers, managing contracts, and maintaining general use areas.

• Employee Experience: Supporting new joiner integration, greeting visitors, managing space reservations, and providing AV and meeting room support.

• Health, Safety & Security: Implementing safety protocols and maintaining related records.

• Technical & Tool Support: Offering basic tech support for office equipment and Workplace Solutions tools, including training and troubleshooting.

• Commodity & Strategy Oversight: Supporting the management of Workplace Solutions commodities and ensuring compliance with strategy.

• Problem-solve by drawing on knowledge of other departments utilizing network of contacts.

• Act as a resource for questions from workgroup and customers.

• Prepare daily, weekly, and monthly reports Analyst with the office or workgroup.

• May be involved in actions related to programs or projects

• Service industry experience (2 years+)

• Strong organizational skills with attention to detail

• Strong customer service skills

• Strong interpersonal skills, including oral and written communication skills

• Knowledge and experience using various computer systems

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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