Delivery Lead / SCRUM Master

Who we are:

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
 

Get to know the business:

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our employees with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals. AIG’s Information Technology functions include application development and management, enterprise architecture, and technology risk and compliance.

About the role

What you need to know:

Within the Standard Commercial Underwriting Platform (SCUP) program, the Jr Delivery Lead role will be responsible for managing a team of technical Business Analysts, Solution Architects, UX Designers and Technical Leads to produce Requirements and Design artefacts for assigned SCUP projects.  SCUP projects include a combination of new and enhanced capabilities on the Digital Workflow and Policy Administration System for Commercial Insurance.

Responsibilities

• Produce and execute plan to deliver Requirements and Design project artefacts aligned with roadmap and within budget.

• Manage team of internal and vendor resources (Business Analysts, Solution Architects, UX Designers, Technical Leads, Developers & Testers) located across North America, UK, Europe and India.
• Work with Global SCUP Product Owners to plan Requirements Gathering phase.
• Focus on successful Business outcomes while closely managing scope and timelines.
• Set and continually manage project expectations and deliverables with team members and other stakeholders.
• Track project milestones and deliverables, producing clear and concise status reports.
• Conduct retrospectives/lessons learned, and present recommendations to continually improve processes and templates.
• Estimate and track the resources and participants needed to achieve project goals.
• Identify and resolve issues and conflicts within the team.
• Identify and manage project dependencies and critical path.
• Coach, mentor, motivate and supervise project team members, and influence them to take positive action and accountability for their assigned work.
• Build, develop, and grow business relationships vital to the success of the project.

What we’re looking for:

• Bachelor's degree in Computer Science, Information Technology or similar
• 6+ years’ experience delivering complex system integration projects.
• Strong familiarity with IT project management methodologies and associated working practices; but comfortable with adapting management style as required.
• Experience working in insurance sector preferred.
• Proven track record of engaging with business executive stakeholders.
• Ability to drive alignment on scope, requirements, designs, development & testing across multiple diverse business groups.
• Excellent communication skills and the ability to collaborate effectively with technical and non-technical stakeholders.
• Self-starter who is a proactive, motivated, and resourceful individual who takes ownership of their work, embraces challenges, and consistently strives for excellence.
• Can adapt to shifting priorities, demands and timelines.
• Flexible during times of change.
• Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
• Ability to elicit cooperation from a wide variety of sources, including upper management, and other teams/departments.
• Experience with planning and execution tool (Rally or similar)

A look at our benefits

At AIG, we have a 100-year legacy of working to make the world a better place.  And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, financial protection, and wellbeing. We provide a variety of leaves for personal, health, and family needs. For example, the “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

IT - Information Technology

American International Group UK Limited, Ireland Branch & AIG Europe S.A. (Ireland Branch)