Job description:

This role will be responsible for developing and managing fraud prevention and detection strategies within the Commercial Cards environment. The incumbent will oversee the analysis of day-to-day fraud behaviors and will work with Citi Partners such as TSYS, Broadcom, Visa and MasterCard on key initiatives, projects and strategy. This candidate will work closely with the Global fraud team and various Product and Client Operations Heads on developing and maintaining fraud strategy. This role will be directly responsible for: fraud losses, relating to the execution of the various Fraud strategies; policy; data mining, and staying abreast of the various emerging fraud threats and ongoing risk analysis. Commercial Cards is a fast-paced environment and has been ranked the largest Commercial Card issuer in North America for a number of years. Clients include State and Federal Governments, Public Sector, and Fortune 100 and 500 companies.

Key Responsibilities:

• Oversee the NAM fraud strategy and analytics processes
• Oversee the analysis around emerging fraud threats and decline trends to ensure queue performance is full optimized
• Directly interact with the OCC, Risk, Audit and Compliance to ensure fraud practices and policies are in line for a sound fraud organization and that appropriate controls are in place
• Oversee the functions related to fraud database, including data integrity reporting capabilities and ongoing optimization efforts
• Be an active player in fraud management forums in order to ensure Citi is ahead of the latest fraud patterns
• Work with business partners to understand and assess new projects, products and clients as it relates to fraud
• Evaluate potential control enhancements which will improve business controls or reduce impacts to good customer spend
• Be an active member of the NA Client Operations team strongly representing the interests of the fraud and authorizations teams while driving quality results
• Oversee the implementation of new products within the Fraud space
• Take the lead on projects/initiatives related to change within Commercial Cards fraud space
• Enhance cross sharing of information amongst Consumer and Commercial fraud teams
• Serve as primary escalation point for day-to-day issues involving Fraud declines to include interacting with verbally with clients via meetings as well as through written communication

Knowledge / Experience:

• Proven success in Cards and/or Fraud Management disciplines
• Must have experience with tools such as Python/SQL, Tableau/PowerBI, decision tree software (i.e. Angoss)
• Prior experience and knowledge of Cards fraud is essential
• Working knowledge of card authorization and an understanding of how to reduce authorization declines is required
• Understanding of risk related aspects of operational activities is essential
• Experience supporting multi-client environment is essential
• Previous experience with Visa, MasterCard, TSYS and Broadcom is preferred
• Proven record of writing rules geared towards fraud mitigation, while enhancing the customer experience is required

Qualifications:

• 5 years of experience at a minimum in Analytics within a cards fraud environment
• Bachelor’s degree or equivalent experience in a related field
• Certified Fraud Examiner designation a plus

Skills:

• Exceptional analytical skills
• Superior verbal and written skills
• Proficient in tools such as MS Office, Excel and Access, decision tree software
• Working knowledge of SQL and databases required

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Job Family Group:

Operations - Services

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Job Family:

Fraud Operations

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$93,440.00 - $140,160.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Apr 08, 2025

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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