We are currently seeking a Junior Business Analyst with excellent communication skills and knowledge of life insurance products or tax processes to join our team. Reporting to the Director of Taxation Operations, you will analyze business processes, identify areas for improvement, and implement solutions to drive efficiency and effectiveness. You will collaborate closely with stakeholders to understand their needs and translate them into actionable requirements.

Position Responsibilities:

• Analyze data sets to identify patterns, trends, and actionable insights for informed business decisions.

• Develop and maintain data reporting tools, dashboards, and visualizations to provide accurate and timely insights to stakeholders.

• Identify areas for process improvement and develop strategies to enhance efficiency.

• Conduct root cause analysis to identify and address underlying issues.

• Collaborate with cross-functional teams to implement improvement initiatives.

• Monitor and track the progress of improvement projects.

• Develop and maintain documentation for process improvements.

• Ensure that improvement initiatives align with organizational goals.

• Foster a culture of continuous improvement within the organization.

• Perform internal testing, quality assurance, and other auditing functions to ensure the integrity of department processing and workflow.

• Manage the document and procedure library, ensuring that procedures and job aids are accurate and up to date.

• Assist in project planning, scheduling, and tracking to ensure timely delivery of solutions.

Required Qualifications:

• Taxation knowledge

• Previous experience in business analysis, data analysis, or a related role is preferred.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication skills.

• Proficiency in business analysis tools and techniques.

• Familiarity with data visualization tools (e.g., Tableau, Power BI) is a plus.

• Knowledge of life insurance products or tax processes is a plus.

• Technical Proficiency: Familiarity with SQL, Excel, and other data analysis tools.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Waterloo, OntarioHybrid

Salary range is expected to be between

$51,975.00 CAD - $86,625.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.