We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Caremark Member Operations Strategy Senior Manager 

Position Summary 

The Strategy Senior Manager for Caremark Member Operations is a key leader within the Caremark organization focused on assessing and defining new strategic business innovation opportunities that will reduce Operational Costs, Improve Member, Colleague and Client Experience.  In this role you will drive discovery and data analytics efforts to develop business cases that will enhance current operational processes, improve member self service capabilities and support pilots and implementation of new technology within the Caremark Tech Stack of Digital, Voice, Chat, AI, and Live Agent capabilities.  This work will contribute to a multi-year expense reduction roadmap being developed by the strategy team.  This leader will also develop, maintain, and deliver Senior Leader level content that describes the value proposition of key initiatives and new innovations. 

 
Through this role you will  

• Lead business case development/ROI evaluation for future technology investments including Gen-AI 

• Monitor and measure performance metrics, call trends and other analysis. 

• Support business case development and finance tracking across multiple workstreams 

• Lead continuous due diligence and product evaluations with a focus on driving Operational Cost Reduction and Member Experience Enhancements 

• Build relationships and collaborate cross functionally with key stakeholders across Caremark Operations, Finance, Digital, IT, Analytics and Enterprise Partners 

• Deliver on new and timely Ad-hoc strategic requests from leadership

Primary Responsibilities: 

• Conduct root cause investigation by leveraging data analysis and stakeholder interviews to identify operational pain points, market trends, system interdependencies, and key insights

• Develop robust business cases and value assessments that support on-going and future strategic initiatives including supporting the prioritization of digital, voice, AI and Agent technology roadmaps

• Propose recommendations to enhance current products and introduce new products and services to Senior Leadership 

• Assess quality and impact of recently launched Digital, Voice, AI and Agent initiatives to determine whether project are meeting stated goals and targets

• Answer complex business questions by preparing and executing analysis which can be presented to key business stakeholders in a way that is concise and easy to understand

• Manage multiple projects in a fast-pace, frequently evolving environment
• Craft high quality, influential, senior leader-facing content to shape organizational direction and priorities

• This is a work from home opportunity from any location within the United States 

Required Qualifications 

• 7 or more years of professional business experience 

  

Preferred Qualifications 

• 2+ years of consulting or related high level analytical experience in a business operational environment 
• Experience managing multi year innovation roadmap for a highly complex organization

• Experience with Digital, Chat, AI and Voice/Telephony assessment and product development 

• Expert level proficiency working with MS Excel, PowerPoint, and Word 

• Proven ability using problem solving skills to construct analytic solutions to business problems

• Ability to communicate effectively in a manner that is clear, logical and concise at all levels of the organizations including executives

• Demonstrates ability to persuade others to support key strategic initiatives and influence peers and business stakeholders to obtain buy-in 

Education 

• Bachelor degree or equivalent processional experience
• MBA strongly preferred

Pay Range

The typical pay range for this role is:

$82,940.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.