The Role

In this hands-on IT Facilities role, you will support the wider IT Team with activities ranging from routine checks to long term project work. The successful candidate will have a good understanding and keen interest in IT working with the IT Operations/Support and Real Estate & Facilities Management (REFM) teams.

Responsibilities:

• Installation and maintenance of IT/AV kit around the estate

• Comms and Patch room work: racking equipment, patching devices, etc.

• Routine checks including: IT stock checks, basic network checks, AV/VC functionality, ensuring meeting rooms are fit for purpose etc.

• Ownership of AV spaces and managing the AV for events

• Managing and organising office spaces and store rooms

• Maintaining a hardware asset register

• Disposal of old equipment

• Assisting with various projects including:

  • Upgrading IT hardware across the estate

  • Setting up new offices/desks

  • Executing large office moves and routine desk moves

  • Installing Wi-Fi networks

Qualifications:

General

• 2-4 years of experience in a similar position providing IT support.

• Excellent team player with the ability to positively encourage and influence others.

• Ability to multi-task with strong attention to detail.

• Enjoy working in a fast-paced, agile environment and resolve unplanned incidents quickly.

• Outstanding communication skills, including the ability to effectively present information in both technical and non-technical terms.

• Strong customer service focus for both technical and non-technical organization team members.

• Ability to maintain a professional service level

• Travel in the United Kingdom for multiple day projects involving facilities builds, renovations/infrastructure technology upgrades, group desk relocations, etc.

Technical

• IT troubleshooting skills: ability to critically think and solve problems independently until escalation may be required.

• Experience in setting up, maintaining, and troubleshooting office devices (Laptops, smartphones, printers, etc.) in a Microsoft 365 environment.

• Networking fundamentals – basic troubleshooting of connectivity on workstations and servers, preferably in a Cisco Meraki environment.

• Experience in videoconferencing solutions and end-user support (Teams, Webex, etc.)