TransUnion's Job Applicant Privacy Notice

What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re – consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

• Design and develop clear and easily consumable knowledge articles to ensure business unit compliance with company policies and federal/state laws
• Adjust content/knowledge articles and search criteria based on trends to allow for efficient use of the knowledge base by all agents
• Optimize the current knowledge base utilized by operations using modern methodology and techniques.
• Possess outstanding communication skills with the ability to tailor messages and deliverables to various people/groups of all levels, both internally and externally.
• Be able to self-manage and prioritize personal workload.
• Perform ongoing keyword discovery, expansion and optimization
• Provide recommendations for changes to the knowledge base, including content, linking and other factors, to improve efficiency and searchability of the information
• Identify trends, patterns and pain points for the agent experience with the knowledge base preferably using resources such as Google Analytics or any other resource that may become available.
• Possess excellent PC skills and know the software application packages used by the business unit. 
• Be able to identify potential roadblocks and provide alternate solutions
• Advanced English skills for reading, writing and verbal

Impact You'll Make:

Preferred requirements:

• Excellent listening skills and consultative skills. 
• Experience working with CMS and building/administering content in CMS environments
• Working knowledge of HTML, CSS, and JavaScript development and constraints
• Good presentation skills with the ability to interact effectively and professionally with various people/groups across the enterprise, as well as externally.  
• Must be able to work independently and within group settings.  Must be able to perform multiple tasks and determine when to escalate issues.
• BS/BA degree preferred

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Specialist I, Consumer Training and Policy Development