Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Citrix Virtual Apps and Desktop Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: Citrix Engineer provides high-class troubleshooting and solutions to problems relating to the Citrix platform. The individual maintains and monitors how the Citrix settings and dependencies perform. Also, he/ she offers Citrix support and perform administrative duties relating to the final consumer’s environment. Finally, the professional ensures that the Citrix server’s off-hour upgrades and upkeep, get applied and coordinated. The engineer is responsible for any issues related to applications, network, and storage. The users usually look for a Citrix Engineer when they encounter any problems. It has become mandatory for the engineers to keep themselves updated with the changing technologies. Roles & Responsibilities: • Managing the published applications on Citrix Xen-app • Managing VDI workloads through Xen-desktop. • Publishing application as per the requirement. • Deploying Virtual desktops, capacity management for the VDI Platform. • Deep technical skills in Machine creation services, Machine catalogs and delivery groups. • Patching and vulnerability Management on Citrix servers. • Managing the Hypervisor, where VDI’s are hosted, VDI patch management, application deployment strategies. • In-depth understanding of pooled and streamed Machines. • Managing the DB where all Citrix site configurations are stored. • Manage load Balancer, session policies, Citrix Access gateway, content switching and GSLB on NetScaler. • Performing NetScaler Firmware upgrades. • Managing Provisioning services. (V-disk configuration, target device MGMT) • Experience in doing in place and parallel Citrix infra upgrades. • Experience in VDA upgrade via MECM packaging and automation. • Experience in upgrading Windows 10 OS and working with application team for compatibility issues and doing end to end troubleshooting. • Responsible for incident, change, service request and Problem management. • Need to have scripting skills in PowerShell. Professional & Technical Skills: • Must Have Skills: Citrix XenApp and Xen-Desktop, PVS and MCS, UPM, NetScaler. • Good to Have Skills: Azure AVD management. • Citrix XenApp / Xen-Desktop 1912 CU6 , CVAD 2203 • Administration of Citrix XenApp Sites • Storefront configuration and administration • PVS administration (Creation of golden image, target device management, Troubleshooting) • NetScaler’s. (MPX/VPX/SDX/CPX) • Configuration of Citrix server policies, Load Management and Printers in the sites. • Expertise in creating Citrix Streaming Profiles and Publishing Applications to users in Citrix XenApp 7.x • Experience in administering Windows Terminal Server, Group Policy management and Active Directory environment. • In-depth knowledge in dealing with Windows Registry and File Systems. • Green field deployment of Citrix and Upgradation • Minimum 60 months of experience in managing Citrix Xen-app, Xen-Desktop and PVS administration. • Minimum 12 months of experience in NetScaler administration. • Need to have good understanding of ITIL process. • Architecting and planning for a Citrix Infra on Azure Platform. • 12 months experience on Citrix Cloud management and Azure, idea on Azure Storage accounts, Networking and Security. • In depth knowledge in troubleshooting Windows 10 OS related issues, hands-on experience in configuring Azure monitoring and understands how Citrix Analytics usage. • Need to have good experience on configuring the monitoring parameters and thresholds relevant to Citrix on various monitoring tools. Additional Information: • Educational Qualification: Graduate. • Take part in 24x7 Shift rotations including Morning, Evening and Night Shifts. • Work out of hours, evenings, nights, weekends, bank holidays at reasonable request to perform production changes. • Travel to other locations when required. • Able to work from home occasionally. • Be flexible to work with other platforms. • Improve the Knowledge in different and latest technologies.

15 years full time education

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