Role Responsibilities
This Director, Digital Product role is responsible for driving digital growth across the company’s LACA remittance business by creating, delivering, and managing a corridor-driven product roadmap. This leader owns the end-to-end digital experience for sender, including digital wallet capabilities, and is accountable for increasing transaction volume, revenue and customer lifetime value across priority corridors. This role blends product leadership, customer insight, regulatory navigation, and market/product expansion.

The role requires deep understanding of LACA customer behaviors and the ability to translate corridor level insights into differentiated digital product experiences that drive repeat usage and long-term engagement.

• Own the LACA digital product roadmap with explicit accountability for corridor level growth and profitability.
• Define and scale digital wallet strategy as a core component of the LACA product ecosystem, including embedded financial solutions to drive loyalty and deeper engagement.
• Prioritize features that increase frequency, retention, and lifetime value by corridor.
• Partner with regional business leaders to align go-to-market strategies to drive revenue, transactions and customer retention.
• Continuously assess corridor and wallet performance to dynamically adjust roadmap priorities.
• Drive wallet adoption, activation and repeat usage across LACA.
• Establish corridor-level and wallet specific KPIs to define product contribution to digital growth.
• Optimize digital funnels from customer registration/login to transaction.
• Lead cross-functional delivery of key initiatives.
• Localize and optimize the global platform capabilities to specifically serve the needs of the LACA customer.
• Serve as the primary LACA product leader representing corridor and wallet priorities in global forums.
• Own the end-to-end digital customer experience, including wallet onboarding, and ensure the experiences meet market requirements for speed, reliability and ease.
• Partner with compliance and risk teams to ensure features comply with LACA local country regulations.
• Ensure risk controls, fraud prevention and transaction monitoring are properly embedded into product design.
• Collaborate with operations to minimize customer support issues.
• Lead and develop a LACA focused product team responsible for regional product performance.
• Communicate progress, performance and trade-offs clearly to executive stakeholders.

Role Requirements

• 12+ years of experience leading leading B2C digital payments, remittance, wallet or digital banking products within regulated financial services. A background in payments preferred.
• Proven success scaling digital wallet solutions in LACA.
• Strong background in fintech, payments, cross-border remittances, digital wallets or regulated financial services.
• Impeccable understanding of data and metrics, exercising high quality, data driven decisioning. 
• Strong collaboration skills. Ability to build trust and negotiate with teams across different seniority levels and functions, including product, design, technology, marketing, compliance, business development and sales, and geographies to build products that engage our global customers. 
• Experience building high performing teams. Proven success developing, coaching, and mentoring diverse talent, and serving as a role model across global cross functional teams. 

• Excellent verbal, written and presentation skills.

Work Shift

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Mexico specific benefits include:

• Grocery voucher
• 2 Personal days off
• Savings fund
• Insurance for major medical expenses, vision and dental
• Online medical insurance 24/7
• Special days for marriage or concluding an academic degree

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to [email protected].

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-KS1 #LI-Hybrid

Estimated Job Posting End Date:

06-30-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.