Director of Sales & Customer Service – Internal Accounts

Posted:
6/16/2025, 5:00:00 PM

Location(s):
Indiana, United States ⋅ Columbia City, Indiana, United States

Experience Level(s):
Senior

Field(s):
Growth & Marketing

Workplace Type:
On-site

About Oberlin Marketing

Oberlin Marketing, an Integrity partner, is committed to the service and support of insurance professionals. We deliver administrative support and marketing distribution of insurance products and provide outstanding service to our Agents. This position will serve as our primary contact to service the accounts of internal house accounts, as well as referrals throughout the year from multiple product areas as they show capacity.

Primary Responsibilities:

  • Compliantly serve and support Oberlin house accounts in new sales, as well as renewal efforts annually.

  • Compliantly care for referrals from Oberlin Agents

  • Compliantly care for referral business from agents in areas of life & health insurance markets such as ACA/marketplace, Group, Ancillary, and other product lines as competency is proven.

  • Perform risk-analysis for current clients, and present solutions.

  • Plan, execute, and follow up on direct-to-consumer sales efforts to grow service footprint of OM house accounts.

  • Oversee leads distribution and follow up for OM downlines, ensuring that leads are properly dispositioned. 

  • Collaboration with product area leadership to create a plan that serves all product lines with direct sales efforts

  • Oversight of direct sales team members, providing coaching, leadership, encouragement, and advocating for support where needed.

Primary Skills & Requirements:

  • Time Management, Ethical, Good Judgement, Follow Confidentiality Standards

  • Positive, up-beat personality reflecting OM’s commitment to outstanding customer service.

  • Confident, self-starter who works well independently and within a team on ongoing projects

  • Must have ability to multi-task

  • Good organizational skills

  • Excellent oral and written communication skills 

  • Intermediate typing & proficient in MOS including Excel, Word and Outlook 

  • Dependable, reliable and motivated, with a positive, professional demeanor

  • Previous customer service experience preferred

  • Support organization’s goals & values

  • IN State Life/Health Insurance License required

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.