At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Bold Thinking.  Bolder Actions. We are Medtronic

Our journey to take healthcare Further, Together, begins with the collective efforts of our employees around the world. It’s those efforts that are reflected in Tenet 5 of our Mission, and rewarded through a complete package of benefits, pay, and resources designed to support you at every career and life stage.

The Senior Manager, Workforce Management will be a lead consultant to the Regional Customer Care organization by supporting short and long term operational/strategic business activites; develop, enhance and maintain workforce management solutions and models that will have an impact on business decisions.

Responsibilities may include the following and other duties may be assigned.

• Manages customer expectations (i.e. balance needs vs. wants). Work with key project stakeholders and business partners to formulate and communicate the business vision for analytic solutions
• Designs, develops, and tests reports and small systems using approved technologies to satisfy business requirements
• Effectively document and communicate decisions, understand customer needs and proactively elicit, capture, and communicate business requirements to meet those needs
• Validate solutions, designs, and test plans to ensure traceability to business requirements
• Lead large-scale projects and initiatives, delegate analysis work, and provide direction, guidance, and support
• Lead data modeling and BI architecture design efforts to provide data driven insights
• Lead a collaborative team environment dedicated to providing value-added information, technology and application services that result in increased business efficiencies and effectiveness
• Design and implement technology best practices, guidelines, and repeatable processes
• Is recognized as an expert or authority in solving business analytical problems regardless of technical area and often sought by senior management to take on assignments
• Leads in the conduct of enterprise/workforce analysis focusing on understanding the needs of the business a whole, its strategic direction, and identifying initiatives that will allow a business to meet those strategic goals

Required Knowledge and Experience: 

• Bachelor’s Degree in a relevant field
• Minimum 7 years of relevant experience with 5+ years of managerial experience, or advanced degree with minimum of 5 years relevant experience with 5+ years of managerial experience
• Strong knowledge/experience Microsoft Office Suite with BI tools such as (Business Objects, Tableau, Cognos, etc.)
• Advanced knowledge/experience with the implementation and utilization of  Workforce Management tools (Verint/NICE)
• Strong understanding and execution of BA responsibilities e.g. analysis, business requirements, development, customer approvals, negotiating changes in scope. 
• Ability to develop, highly functional, user-friendly reports and systems that meet business needs
• High attention to quality and detail
• Strong organizational and prioritization skills
• Proficient in written and oral communications needed to be successful in a BA role (ability to translate IT-terminology into layman’s terms)

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here