At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Process minor claims cases to meet department requirements & benchmarks.

Ensure that targets are met for department Turnaround Time, Quality and Productivity, in line with KPI goals.

Key Responsibilities

• Assess and settle individual life insurance claims arising from policies in force

• Ensure that targets are met for department Turnaround Time, Quality and Productivity, in line with KPI goals

• Make recommendations on policies and guidelines to individual life insurance claims

• Process all individual life insurance claims documents timely

• Liaise with relevant parties and stakeholders for a smooth and thorough claims assessment.

• Maintain awareness for potential fraudulent activities and conduct further investigation to mitigate risk.

• Correspond and reply via email to Hospitals or other relevant parties on any enquiry related to Minor Claims processing

• Performs other tasks periodically assigned by supervisor in order to meet operational and/or other requirements

Requirements

• Education qualification in Biomedical, Health Science, Biology, Medicine, Nursing or related fields

• Sound knowledge of medical terms and claims

• At least 2 years of life insurance claims processing experience

• Good communication skill

• Self-motivated and customer-driven

• Sound problem solving skill

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.