Position Summary:

NorthStar Equipment Rentals (NSER), a division of Clark Builders, is currently recruiting an On-site Equipment Rental Programs (OERP) Specialist who will provide training, onboarding, and daily management of on-site programs. The OERP Specialist will work with project teams and vendors to support efficient use, movement, and maintenance of construction equipment.

The position will initially be based out of our main NorthStar Equipment Rentals office in Edmonton, Alberta, with the role later shifting to a project site located near Fort Saskatchewan, Alberta.

This is a full-time, fixed-term role with an expected duration of 36-48 months.

Duties/Responsibilities:

• Serve as point of contact for project teams and on-site rental vendors to understand, confirm, and implement equipment needs.
• Visit project sites to establish presence with stakeholders to manage on-site equipment requirements, maintenance, and transition of construction equipment to/from yard.
• Provide exceptional customer service and timely communication with project team stakeholders and on-site trade and rental vendors for relationship development and service excellence.
• Provide support for end-user system troubleshooting related to rental software, and inventory and contract management systems for on-site equipment rental programs. Support project teams and vendors adoption and adherence to systems.
• Monitor utilization of rental equipment use and track vendor billing, and accuracy of customer invoices for on-site equipment rental programs.
• Provide on-site equipment rental program preconstruction information, including but not limited to generating equipment lists for bidding consideration.
• Develop and maintain on-going vendor relationships to promote reliability and high service standards throughout projects.
• Other activities, duties, and responsibilities as assigned.

Skills, Knowledge, Qualifications & Experience:

• Bachelor’s degree or certificate from accredited program and minimum of 2 years of experience in construction rentals, logistics, equipment, or warehouse management, or equivalent combination of education, training, and experience
• Basic understanding of construction equipment, jobsite logistics, and equipment maintenance requirements
• Knowledge of financial principles and budget forecasting
• Active listening skills and responsive with strong follow-up practices
• Highly organized to manage On-site Equipment Rental Programs (OERP) on project site or yard, and in support of construction operations
• Process skills to think through logistics and communicate expectations
• Ability to professionally engage and collaborate with internal and external stakeholders
• Professional verbal and written communication skills
• Familiar with equipment rental software (e.g., Texada, Wynne RentalMan) and P2P systems (e.g., Coupa)
• Experience with continuous improvement concepts, methodologies, and tools (e.g., 5S or Lean)
• Embrace change and quick learner to adopt processes, information, and technology enhancements
• Proficient computer skills, Microsoft Office suite of applications, and database applications
• Regular travel

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, climb, balance, stoop, kneel, crouch, crawl, use hands to finger, handle or feel objects, tools, or controls, and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Performance of the required duties require physical ability to climb permanent and temporary stairs, passenger use of construction personnel hoists, ability to climb ladders and negotiate work areas under construction. The employee is regularly required to be mobile, and the employee regularly travels both short and long distances via a variety of conveyances. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee performs work on-site at construction sites, office locations, and/or off-site venues. While performing the duties of this job, the employee regularly works at construction sites where the employee is exposed to moving mechanical parts, high precarious places, fumes, or airborne particles, outside weather conditions, and risk of electrical shock. The noise in the work environment is usually moderate to loud. While performing the duties of this job, the employee occasionally works in an office or remote setting. The noise in the work environment is usually quiet to moderate in an office setting. The employee is required to work in compliance with company safety policies, procedures, and applicable laws.