JOB DESCRIPTION:
Role:
Aim to support the Business Growth and optimize Operations Delivery opportunities for Digital Commercial channels (like CRM, Abbott Store, Tiktok shop), this role is required to manage and optimize last mile delivery plan to oversee the final stage of product delivery to end-consumers and ensure an effectiveness and an efficiency operations.
- Delivery and Fulfillment Operation Management: Ensuring efficient and timely delivery operations in total Country, by managing a team of delivery drivers, optimizing routes, monitoring performance metrics, and resolving any issues that arise during the last mile delivery process, all while adhering to local regulations and prioritizing customer satisfaction.
- Route to Market Optimization: Key duties often include route planning, driver performance management, customer communication, and collaborating with warehouse operations to streamline the delivery process.
- Data Management
Accountabilities:
1. Delivery and Fulfillment Operation Management.
- Set up effective and efficient methods to ensure last mile operations run smoothly with the Logistic 3A Distribution Model.
- Collaborate with the Logistic team to deploy fulfillment and packaging production plans that meet business needs with high quality and timeliness.
- Ensure delivery plans are implemented on track to serve the business with reasonable costs, high quality, and optimized resources.
- Optimize Last Mile Operations with high performance through
- Analyzing and improving delivery processes to enhance performance and service quality.
- Utilizing technology and management software to track and optimize delivery routes.
- Minimize risks and proactively manage any impact on the business by addressing issues arising during delivery (Problem Solving) and resolving customer complaints quickly and effectively (Complaint Handling).
2. Route to Market Optimization
- Develop a holistic plan for Delivery and Fulfillment based on the business plan for respective commercial channels
- Work closely with Commercial Channels to monitor the performance of delivery and fulfillment to meet business expectations.
3. Data Management
- Manage data of Delivery Operations for these commercial channels and provide frequent reports.
4. Other assignment to support Head of Operations related to Last Mile.
Requirement:
- Performance Management
- Process & System
- Supply Chain and Logistics Management: Deep understanding of supply chain management, logistics, and especially last mile delivery.
- Data-Driven Skills
- Results-Focused
- Business Acumen
- Growth Mindset
- Compelling Communication, stakeholder management, Customer Obsession
- High-Performance Culture
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Supply Chain
DIVISION:
ANI International Nutrition
LOCATION:
Vietnam > Ho Chi Minh City > Flemington Tower
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)