Job Description:

This is a talent pool for IT Field Services Technicians to provide end user desktop and network support for a mining client.
 

We are seeking a capable and self-motivated Field Services Technician to deliver on-the-ground IT support at a remote coal mine site in Queensland. As part of our Managed Services delivery, you will play a critical role in supporting the day-to-day IT operations at site, ensuring seamless functioning of desktop, network, and peripheral technologies.

This is a FIFO (Fly-In Fly-Out) role operating on a structured roster and demands more than just technical skill — it requires a customer-first mindset, flexibility, and a roll-up-your-sleeves approach. The ideal candidate thrives in practical, fast-moving environments, takes ownership of outcomes, and represents the MSP with professionalism, urgency, and commitment to service excellence.

Self-motivated individual able to think outside the box, providing exceptional customer service and troubleshooting skills. Must be proactive and organised, to assist a user base working around various shifts. Excellent written skills essential, ensuring that ticketed work is documented, and SOPs are maintained and updated. 

Essential Job Functions: 

• Provide expert technical support in infrastructure services, responding to complex issues and inquiries.
• Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks.
• Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance.
• Collaborate with the team to improve infrastructure efficiency and resolve technical challenges.
• Participate in the development of infrastructure documentation, including incident reports and configuration details.
• Apply deep technical knowledge to address complex infrastructure-related problems.
• Follow established best practices and standards in infrastructure service delivery.
• Apply critical thinking and technical skills to find solutions to infrastructure issues.
• Focus on Safety and adherence to OH&S standards.

Technical Skills:

• Hardware and Software Knowledge: Proficiency in installing, configuring, and troubleshooting various hardware and software systems.
• Networking: Understanding of network setup, maintenance, and troubleshooting, including routers, switches, and firewalls.
• Operating Systems: Familiarity with different operating systems, such as Windows, Linux, and macOS.
• Remote Support Tools: Experience with remote desktop applications and other tools used for providing off-site support.
• Security: Knowledge of cybersecurity principles and practices to ensure the safety and integrity of IT systems.

Soft Skills:

• Problem-Solving: Strong analytical skills to diagnose and resolve technical issues efficiently.
• Communication: Excellent verbal and written communication skills to interact with on-site staff and remote teams.
• Customer Service: Ability to provide high-quality support and training to users, ensuring they can effectively use IT systems.
• Adaptability: Flexibility to work in various environments and adapt to changing conditions and challenges.
• Time Management: Efficiently manage time and prioritize tasks to meet deadlines and service level agreements.

Key Attributes & Behaviours

• Customer-first attitude: Always puts the end-user experience at the centre of their work.
• Proactive and hands-on: Willing to get stuck in and solve problems, big or small.
• Responsive and adaptable: Able to flex to changing priorities and site demands without fuss.
• Strong relationship builder: Builds rapport quickly with technical and non-technical stakeholders onsite.
• Takes ownership: Sees tasks through from start to finish with minimal hand-holding.
• Calm under pressure: Maintains a high level of service, even in critical or high-pressure scenarios.
• Team player: Collaborates with the wider MSP delivery team to ensure consistent service across the account.

Other Skills:

• Physical Stamina: Ability to handle the physical demands of the job, including lifting and moving equipment.
• Travel Readiness: Willingness to travel extensively and work on a FIFO roster.
• Documentation: Skill in maintaining detailed records of work performed, including service reports and logs.

Basic Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role
• Proven experience in infrastructure technology analysis
• Proficiencies in data analysis and problem-solving
• A continuous learner that stays abreast with industry knowledge and technology

Qualifications & Requirements:

• An advanced degree in a relevant field is a plus
• Relevant certifications, such as Cisco CCNA, AWS Certified Solutions Architect, or CompTIA Security+, are a plus
• QLD Coal Board Health Assessment
• Standard 11 training

Roster and Work Conditions

• FIFO from Brisbane.
• Roster: 7/7 (or subject to client agreement).
• 12-hour shifts; day shift primarily with occasional after-hours or on-call support.
• Flights, accommodation, meals, and local transport provided.
• Adherence to strict HSE protocols and zero-harm safety culture required at all times.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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