Summary
 

Serves as the day-to-day lead in the client issues, service resolution of assigned accounts. Works with management and internal stakeholders on client specific or departmental initiatives.

Description
 

Serves as the internal day to day client account manager, working with Consultants, Client Advocates, NA Operations and Support, Reporting Medical Management, Product Development. etc. and Partner Plan Account Managers to meet client needs and resolve client issues.

Participates in the implementation of new clients. Assists in the assessment of client specific benefits to determine set up in the Group Library ensuring coded correctly. Monitors key deliverable dates related to marketing.

Trains clients and consultants on E bill. Handles escalated or system problems identified by the Account Advocates.

Assures quality including accuracy of SBCs, Benefit Booklets and other client/member facing materials before submission to the client.

Required Education Level and Degree Type: Bachelor's.

Required Degree Equivalency:

4 years job related work experience or Associate's and 2 years job related work experience.

Required Work Experience: 4 years of experience in an account management environment in a support role and/or in a client facing or professional role in an area that supports client management (claims, customer service, membership, product development, etc.)

Required Skills and Abilities:

Excellent written and oral communication skills. Good analytic and problem-solving skills. Ability to work independently. Knowledge of health care and health benefits

Required Software and Other Tools:  Microsoft Office.

Required Licenses and Certificates: SC Life and Health Insurance License (within 6 months of hire)

Preferred Licenses and Certificates:  Certified Employee Benefit Specialist (CEBS).

Work Environment: Office environment. May be some limited travel.

 

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Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.