Job Description

Key Responsibilities

1. Operations and Service Delivery

• Shift Adherence: Strictly follow assigned shift schedules to ensure the outlet is always ready to serve our guests.
• Drink and Food Preparation: Handcraft beverages and prepare food items according to Santan’s standardized recipes.
• Quality Control: Ensure all food and drinks served meet our Premium Quality promise in both taste and presentation.
• Stock Management: Proactively monitor and replenish food stocks and supplies to ensure zero downtime during peak periods.
• Hospitality Excellence: Deliver Best-in-Class service by greeting guests warmly and ensuring a seamless, friendly checkout experience.

2. Cleanliness and Food Safety

• Hygiene Standards: Maintain a Clean as You Go policy. Execute daily and weekly cleaning schedules for the outlet, equipment, and workstations.
• Food Safety: Strictly adhere to Food Safety guidelines to prevent cross-contamination and ensure guest wellbeing.

3. Teamwork and Brand Ambassadorship

• One Team: Work collaboratively with your colleagues to achieve outlet goals; we win together and support each other during high-pressure moments.
• Brand Representative: Act as a proud ambassador of the brand, upholding our reputation through professional conduct and a positive attitude.
• Operational Flexibility: Adapt to business needs, including the flexibility to be transferred to different outlets or assist in different zones as required

Requirements and Qualifications

• Experience: Having prior F&B experience is a star point for your application, but fresh graduates with a hospitality background are more than welcome to apply.
• Mindset: Must have a strong willing to learn attitude and a beginner mindset. You should be resilient and able to work effectively under pressure.
• Health Prerequisites: Must have completed the Typhoid Jab prior to your start date.
• Food Handler Training (FHT): Must be willing to attend FHT training, which will be provided by the company within the first month of joining.
• Availability: Must be flexible to work on a rotational shift basis, including weekends and public holidays.
• Character: We look for individuals who are naturally friendly, approachable, and possess a strong sense of integrity.