Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

The SabreSonic team provides direct support to airlines that use our products. Some of our daily challenges involve working with check in applications, passenger reservations, transactions in websites and a lot more.

Role and Responsibilities:

• Complexity: Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to team members according to established policies and management guidance. Administers company policies that directly affect team members. Recommends changes to improve processes. Management reviews work to measure meeting of objectives. May be responsible for many phases or sub-tasks of project or entire projects of moderate complexity.
• Impact: Performs and supervises or leads a team of individual contributors (usually entry level roles), in a functional area. Develops and is accountable for team performance and developing in different areas such as technical knowledge, customer service, etc.
• Influence / Leadership:  Frequently interacts with direct reports and functional peer groups. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.
• Scope: Works on issues where analysis of situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action. Customer service includes communication via telephone, email or web case. Ensures delivery of objectives and client expectations are met in accordance with contractual obligations.
• Supervision: Provides direct supervision to professional individual contributors. Coach team members for continuous development, meet schedules, and resolve problems. Will be engaged in escalation from different stakeholders to work on urgent issues.

Qualifications and Education Requirements:

• Advanced English level both written and verbal.
• Prior leadership experience, coaching and developing team members.
• Minimum High School diploma, University student or graduate
• Demonstrates good time management and priority setting skills
• Demonstrates effective teamwork skills
• Demonstrates ability to work under pressure and handling complexity
• Great communication and presentation skills
• Must be organized, able to multi-task and work in all areas as needed
• Proven analytical skills
• Excellent customer service skills
• Able to make decisions based on data
• Technical experience is valued.
• Experience using Salesforce CRM tool is valued
• Travel Industry background is desired.

Benefits

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children 
• Extra Paid Time Off (5 extra days each year) 
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) 
• Daily meal allowance
• End of Year Break 
• Life Insurance 
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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