Job Description Summary

The Senior Service Director will demonstrate accountability for Customer, functional, business, and company objectives KSA SEC Portfolio. In this role you will integrate and drive processes that meet business and customer needs across the organization, manage complex issues, be involved in short and long term planning and execution and contribute to the overall business strategy.

Job Description

As the Senior Service Director, you will:

• Be responsible for providing oversight for all contractual and transactional requirements for SEC portfolio
• Own profit and loss responsibility (i.e. orders, sales, margin, cash) for the Gas Power business including parts, repairs, field services and performance services for the customers in your portfolio
• Drive operational excellence and rigor on Safety, Quality, Delivery, Cost, Culture, and leverage key productivity tools in lean and quality to deliver process excellence.
• Track performance in key areas such as EHS, customer satisfaction, productivity, outage planning, OFS team management and talent development
• Drive improvement through identification and implementation of corrective and preventative actions
• Set the tone for EHS, with a SAFETY first, always mindset
• Establish and drive effective targets for Injury & Illness (I&I), near misses, observations, etc.
• Team with Sales to develop the long-term growth strategy for your customers, both transactional and contractual and drive Inquiry to Order (ITO) deal development, long term strategic partnerships, and deal closure
• Assist with short and long term business planning (i.e. Op Plan, SII, etc.)
• Work with the HQ teams to explore growth opportunities both providing input on what the region’s needs are as well as executing offerings
• Manage customer relationships at multiple levels of their organization, providing regional leadership presence
• Work closely with Services leadership to investigate, analyze and resolve customer issues in a timely manner
• Develop the next level of Services leadership and talent
• Be responsible for hiring, training and development, mentoring, salary planning, performance and career assessment, and disciplinary actions as required, for assigned direct reports
• Align CPM/CSM’s by customer to most effectively fulfill on Gas Power Services (GPS) product line offerings and customer satisfaction
• Work with GPS team to understand both short and long term outage forecast, resource needs, and assist with plan for adequate resourcing
• Work with the local area sales team to develop retention, growth, risk, and fulfillment strategies
• Own margin review input / output, integrated outage forecasting, jointly with Risk, Sales, Commercial Operations, and Marketing teams as appropriate
• Review / validate Outage Tracker, OnTrack compliance, and Event Vision inputs
• Be responsible for backlog, forecasting, pipeline and weekly financial tracker updates for Gas Power financials
• Understand trends and drivers, and effectively communicate risks, opportunities, changes, and key gap closure activities
• Own and drive a cash target (including inventory) and resolve key past due or collection issues

Required Qualifications:

• Bachelor's degree from an accredited university or college.
• Minimum of 5 years of experience in Gas Power Services in KSA with focus on SEC.
• Engineering or Business experience with technical knowledge of power plant equipment with gas turbine, steam turbine, or generator experience
• Fluency in Arabic and English.
• Ability and willingness to travel up to 40%.

Eligibility Requirement

• The legal right to work in KSA without company sponsorship or time restriction.

Desired Characteristics

•  Bachelor's Degree in Engineering is a plus
• Strong leadership / influence and business / commercial skills
• Preferred candidates will be from ITR services team in KSA
• Profit & Loss (P&L) leadership experience, which includes short and long-term business planning,
• Contract negotiations experience, contractual services experience is preferred,
• Ability to communicate effectively at all levels of the customer’s and GEV’s organizations,
• Experience in developing and maintaining customer relationships,
• Team leader in a dynamic, energetic and proactive.

Additional Information