Job Title: Technology Support Associate US / Technology Support Analyst MX
Level: MX Analyst
Hours: Full time (9-6 CST. Monday to Friday)
Location: México (remote)
Salary Range: MXN 18-22k mo
Overview
Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach our direct work and engagement with Trevor colleagues across the organization while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization, while continually growing our LGBTQ competency and awareness.
The Technology Support Analyst will be part of a 24/7 team that provides world-class platform monitoring and Tier I/Tier II technical support to our life-saving staff, volunteers, and the users of our services. This individual will triage incoming support requests resolving issues when possible and escalating to the appropriate persons when needed. The Technology Support Associate will partner closely with other members of the Technology Team to complete tasks on exciting projects that will drive innovation and improve the user experience at The Trevor Project.
Why Trevor?
A career that truly makes a difference in the lives of LGBTQ+ young people–every single day
You’ll get health and life private insurance
Savings Fund
Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
Generous vacation and floating days from day 1.
Remote work from Mexico
Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high quality on-demand courses.
A workplace where you can be yourself
The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. The Trevor Project complies with all applicable laws.
Specifications
Human interaction required. Kindness is a must.
Customer oriented. Remember that people are reaching out to you because of tech issued they’re not experts
You’ll need to translate some documentation, so grammar and orthography proficiency are extra points.
Although remote work is our way, you’ll be asked to attend an in-person meeting from time to time.