Your Title: Technical Customer Support Engineer (TEKLA)

Job Location: Seoul, Korea (Office Based)

Our Department: AECO

Are you confident about your ability in using Trimble’s Tekla Structures software? Have you thought about becoming a technical expert and changing the trajectory of your career direction?

Come and join the world of tech! 

What You Will Do
As the Technical Customer Support Engineer you will be involved in developing technical support, training, localization, customization, and translation, primarily focusing on South Korea. Additional duties will include:
 

• Provide fast and efficient customer service to end-users and internal Trimble teams, escalate bug or requirement issues to solve problems or customer feedback, and create technical articles of issues.

• Provide advanced technical sales assistance and technical support on problems of diverse scope, where analysis of data requires evaluation of identifiable factors.

• Provide training, job site demonstrations, installation and troubleshooting, including presentation of modular programs and customized classes for support and product issues.

• Provide regular fundamental training to customers and update training material. e.g. Tekla Structures, Tekla Structural Designer, Tekla Tedds and Trimble Connect.

• Localization of the annual new version so that enables it to work in the Korea environment. Reflect customer feedback or KS construction standards or KBC code.

• Create technical notes and documentation on the team's workflows and processes

• Involving translation for products, brochures, letters, emails and websites considering technical knowledge and the Korea environment. 

• Full use and application of professional concepts and company policies and procedures to solve a variety of problems.

What Skills, Experience and Qualifications you should have:

• Minimum Diploma in Structural Engineering background or equivalent

• Available development language (C#, C++) is a plus

• Knowledge and experience in Civil Engineering (Bridge) is a plus

• At least 2 years of engineering experience in the AEC industry; Tekla Structures software experience is a plus

• Familiarity with web/ social media

• Familiarity with Microsoft Office – Word, Excel, PowerPoint

• Good communication skills in Korean and English – written, verbal and presentation

• Previous experience in a similar role.

• Strong troubleshooting and analytical skills

• Capable of working independently and in a team-based environment 

• Adaptability, Numerical skills, IT skills

About the Structures Division

The Structures division at Trimble Solutions Corporation provides the construction industry with Tekla Building Information Modelling (BIM) and structural design and analysis software solutions that are at the core of the construction workflow. The solutions allow customers to achieve greater competitive edge through improved collaboration, efficiency and accuracy. Tekla tools are used for realising projects around the world from housing and skyscrapers to oil rigs and bridges. www.tekla.com

About Trimble

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. 

From purpose built products to enterprise lifecycle solutions, Trimble is transforming industries such as agriculture, construction, geospatial and transportation.

www.trimble.com

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