Job Description

Role Overview

The HAM Release and Delivery Specialist will help to ensuring the quality, reliability, and continuous improvement of ServiceNow HAM Pro solutions across the full delivery lifecycle, including demand intake, platform development, testing, and release governance.

This role combines ServiceNow development expertise, testing discipline, and analytical capabilities to deliver scalable, compliant, and value-driven solutions supporting global Hardware Asset Management processes.

It is a key role to ensure the alignment between business and platform team.

Key Responsibilities

1. ServiceNow Development & Configuration

• Design and maintain ServiceNow forms aligned with HAM data standards
• Develop Flow Designer workflows for asset lifecycle processes
• Configure Business Rules and Data Policies
• Translate business requirements into ServiceNow solutions

2. Testing & Quality Assurance

• Execute User Acceptance Testing (UAT)
• Help in maintenance regression testing automation
• Ensure test cases are updated
• Reduce production defects through structured testing

3. Demand & Incident Management

• Convert incidents into demands or fixes
• Support demand collection and prioritization
• Translate demands into requirements
• Validate business value for prioritization

4. Reporting & Analytics

• Develop dashboards and reports
• Provide data-driven insights
• Ensure reporting supports governance and audit

5. Release Management Support

• Support release planning
• Prepare release notes
• Ensure compliance with release governance

Required Skills & Qualifications

Technical Expertise

• ServiceNow development (forms, flows, UI policies)
• Experience with HAM Pro or ITSM modules
• Familiarity with test automation tools
• Understanding of integrations

Analytical & Professional Skills

• 3-5 years of experience
• Strong analytical skills
• Attention to detail
• Ability to work in fast-paced environment
• Strong communication skills

Certifications

Required

• ServiceNow Certified System Administrator (CSA)

Preferred

• ServiceNow Certified Application Developer (CAD)

• ServiceNow HAM Professional
• ITIL Foundation Certification

What we offer

• Exciting work in a great team, global projects, international environment
• Opportunity to learn and grow professionally within the company globally
• Hybrid working model, flexible role pattern
• Competitive salary & incentive pay
• Pension and health insurance contributions
• Internal reward system and referral scheme
• 5  weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40  paid hours annually for volunteering activities, 12 weeks of parental contribution
• Cafeteria for tax free benefits according to your choice (meal vouchers, sport, culture, health, travel, etc.), Multisport Card
• Vodafone, Raiffeisen Bank, Foodora, and discount programmes
• Up-to-date laptop and iPhone
• Parking in the garage, showers, refreshments, massage chairs, library, music corner 

Ready to take up the challenge? Apply now!

Know anybody who might be interested? Refer this job! 

Required Skills:

Data Engineering, Data Visualization, Design Applications, Operational Acceptance Testing (OAT), Platform Development, Product Lifecycle, Quality Assurance (QA), Quality Control Management, Regression Testing, Release Management, ServiceNow Platform, ServiceNow Problem Management, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Software Release Management, Solution Architecture, System Designs, System Integration, Test Automation Tools, Testing, User Acceptance Testing (UAT)

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

07/1/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.