Responsibilities: 

• Provide exemplary customer service meeting the standards of McKesson Canada; customer interaction is largely done via phone and email 

• Creating patient files in pharmacy software including Kroll  

• Managing site calendars, appointment changes, dispensing and shipping schedules 

• Accurately dispensing medications to ensure arrival to the appropriate destination within timelines 

• Understanding third party billing and resolving issues by contacting adjudicators and plan administrators for resolutions 

• Billing prescriptions through pharmacy software ensuring all required documentation is adequate and appropriate including (but not limited to) accounts receivables, dosage and dosing intervals, third party billing restrictions, scheduled appointment dates, clinic locations, copayment management, coordination of benefits, and assignment of benefits 

•  Accurately scheduling and dispensing medications to ensure arrival to the appropriate destination on time 

• Adherence to all relevant guidelines including the established Standard Operating Procedures of McKesson and all applicable regulatory requirements 

• Developing and maintaining professional relationships with external and internal contacts, healthcare professionals, stakeholders, clients, reimbursement coordinators, provincial ministries and private payers 

• Patient follow-up calls for outstanding accounts and refills and shipment scheduling 

• Ensuring that all medical questions are referred to a Pharmacist when interacting with patients 

• Packaging medications according to specifications for shipment to customer 

• Other duties, including receiving and inventory management and reconciliation, as assigned by the supervising Pharmacists / Supervisor 

Minimum Requirement: 

• 0-1 years of experience. May have vocational qualification.

Additional Skills and Abilities: 

• Working knowledge of a retail pharmacy setting  

• Ability to work in a fast-paced setting and strong attention to detail abilities 

• Ability to learn new software programs. Knowledge of Kroll is an asset 

• Organizational, time management and teamwork skills  

• Accountable and result-oriented 

• This position requires a significant degree of taking direction quickly, self-starting and independence 

Experience: 

• Experience in a retail pharmacy/hospital setting preferred.  

• Experience in specialty pharmacy setting an asset, but not required 

Supervision and Communication: 

• Communication:  Proficient in English Oral and Written Communication. Multilingualism is an asset 

• Direct Reports : N/A 

What you gain in the role 

Knowledge: Ability to work in a specialty pharmacy setting. Acquire in-depth knowledge of dispensing, billing, shipping. Understanding of various types of specialty medication 

Experiences: working with different programs and cross functional teams