Posted:
10/30/2025, 3:18:50 AM
Location(s):
Ontario, Canada ⋅ Toronto, Ontario, Canada
Experience Level(s):
Junior
Field(s):
Customer Success & Support ⋅ IT & Security
We are: Accenture’s Infrastructure Engineering (IE) North America are dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you.
WORK YOU WILL DO:
The Infra Managed Services Analyst will play a critical role in ensuring the smooth operation, maintenance, and support of IT infrastructure within the organization. This position involves setting up, repairing, and upgrading laptops and desktops, diagnosing and resolving technical issues, and providing end-user support and training. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to delivering high-quality IT services.
Key Responsibilities
Set up, repair, and upgrade laptops and desktops in compliance with company standards and policies.
Monitor and maintain the security, performance, and functionality of laptops and desktops, including antivirus, updates, backups, and encryption.
Diagnose and resolve hardware and software issues efficiently.
Provide user support and training on Microsoft Windows, Office 365, and other company-approved applications.
Coordinate with IT staff and external vendors to ensure the quality and availability of IT services.
Assist in implementing and maintaining IT policies and procedures to enhance operational efficiency.
Ensure all devices comply with company security protocols and standards.
Proactively monitor and address potential vulnerabilities to maintain a secure IT environment.
Must be able to work on site 5 days per week and travel to different locations as needed.
Qualifications and Skills
Bachelor’s Degree or completion of a college program in a related discipline
Minimum 2 years of experience in desktop support or similar role.
Strong knowledge of MS Windows 11, Office 365, Intune and Active Directory
Working knowledge of laptop and desktop hardware, software, and peripherals
Ability to troubleshoot and resolve technical issues in a fast-paced environment
Excellent customer service and communication skills, both verbal and written
Must be eligible for Reliability Clearance
Fluent in English
Preferred Qualifications
Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.
Experience with IT service management tools and frameworks (e.g., ITIL).
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Website: https://accenture.com/
Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 10001+
Year Founded: 1989
IPO Status: Public
Last Funding Type: Grant
Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing