Career Area:

Marketing

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The incumbent in this position is responsible for leading a team of 4-5 individual contributors responsible supporting aftermarket sales teams in delivering aftermarket sales growth in line with business plan targets, leading the growth and development of Aftermarket Solutions Consultants (ASCs), in order to provide product and solution expertise as well as commercial and merchandising support.   
 JOB DUTIES:

• Support SEM global sales team in the delivery of the annual parts business plan

• Provide aftermarket product and solution expertise to regional sales teams 

• Provide commercial and merchandising support 

• Support the development and execution of parts marketing campaigns linked to growth initiatives 

• Support the development of ASRs through product and solutions training 

• Collaborate strongly with partners to bring in the required resources to support growth initiatives. 

• Support the management of parts sales variance to meet annual business plan and growth targets 

• Actively champion and influence change related to SEM parts & service support strategies, products, and services  

Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
 Level Working Knowledge: 
•    Communicates the importance of customer needs/expectations and commits to resolving them.
•    Researches and verifies customer needs and expectations.
•    Solicits customer satisfaction feedback and acts on improvement opportunities.
•    Helps link organizational objectives to customer needs and expectations.
•    Meets regularly with customers to understand their wants, needs and expectations.

Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
 Level Working Knowledge: 
•    Demonstrates experience participating in productive collaborative processes.
•    Under guidance, initiates collaborative meetings.
•    Assists in communicating shared goals with diverse groups and parties.
•    Helps promote collaboration across generations, functions, regions, and levels.
•    Helps solve business problems and meet business goals through collaborative processes.

Creativity: Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations.
 Level Working Knowledge: 
•    Shares ideas and is open to other opinions and views.
•    Analyzes own assignments and work environment for creative changes.
•    Exhibits interest in new ideas and experimentation.
•    Contributes to and encourages new ideas; builds on suggestions of others.
•    Explores possibilities and their viability.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
 Level Working Knowledge: 
•    Delivers helpful feedback that focuses on behaviors without offending the recipient.
•    Listens to feedback without defensiveness and uses it for own communication effectiveness.
•    Makes oral presentations and writes reports needed for own work.
•    Avoids technical jargon when inappropriate.
•    Looks for and considers non-verbal cues from individuals and groups.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
 Level Working Knowledge: 
•    Provides prompt and effective responses to client requests and interactions.
•    Monitors client satisfaction levels on a regular basis.
•    Alerts own team to problems in client satisfaction.
•    Differentiates the roles and responsibilities in a business relationship.
•    Works with clients to address critical issues and resolve major problems.

Posting Dates:

April 3, 2025 - April 10, 2025

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community.