Job Description:

Responsibilities:

• Printer and platform condition and evaluation with adjustments and alignments as necessary
• Performing functional and quality checks of individual units that includes disassembly and assembly
• Cleaning and lubrication of individual components
• Documentation of maintenance services and delivery of malfunction reports
• Advisement of maintenance activities and issues to the Government
• Application of software upgrades and patches
• Adherence to a schedule for preventative maintenance
• Remediation of Service Now tickets associated with operations and maintenance service and activity tasks.
• Support for demonstrations and testing as required
• Printer and platform support during scheduled upgrades to customer network and applications and testing support for new books and machine optimizations
• Maintaining sufficient consumables and parts inventory to support remedial and preventive maintenance requirements

Requirement

• Degree BE/B.Tech/MCA in IT/Computer Science/ Electronics & Communication/Electronics or higher/Diploma in Computer Science
• Fluent English speaking
• Printer Automation supports: Konica Minolta, Ricoh, Canon, Sharp, Lexmark, HP etc. (Certification and/or hands-on experience with one or more of these product lines is required.)
• Excellent communication skills, verbal and written; strong customer service skills.
• Must have strong ethics and work as an effective, collaborative team member.
• A self-starter with the ability to work extra hours as necessary and during peak periods.
• Mechanical and Electrical Mindset

职责：

•打印机和平台的状态及评估，根据需要进行调整和对齐

•对单个单元进行功能和质量检查，包括拆卸和组装

•对单个组件进行清洁和润滑

•编写维护服务文档并提交故障报告

•向政府部门提供维护活动和问题的建议

•应用软件升级和补丁

•遵循预防性维护的时间表

•修复与操作和维护服务及活动任务相关的Service Now工单

•按需提供支持进行演示和测试

•在计划对客户网络和应用程序进行升级时提供打印机和平台支持，以及为新书和机器优化提供测试支持

•维持足够的耗材和零件库存，以支持补救性和预防性维护需求

要求：

•IT/计算机科学/电子与通信/电子学领域的BE/B.Tech/MCA学位或更高/计算机科学文凭

•英语流利

•打印机自动化支持：Konica Minolta、Ricoh、Canon、Sharp、Lexmark、HP等（需要具有这些产品线中的一个或多个的认证和/或实践经验）

•优秀的沟通技巧，包括口头和书面；出色的客户服务技能

•必须具有良好的职业道德，并能作为有效的协作团队成员工作

•自我驱动，能够在必要时和高峰期间加班

•具备机械和电气思维

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