Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

We are seeking a detail-oriented, proactive and results-driven Collections Specialist to support the execution of our global collections strategy and contribute directly to the company’s financial results. This role plays a critical part in optimizing cash flow, resolving disputes efficiently and maintaining strong, trust-based customer relationships.

As an individual contributor, you will manage a portfolio of accounts, analyze accounts receivable data, and partner closely with internal stakeholders to drive timely collections while ensuring excellent customer experience. This position offers strong exposure to cross-functional collaboration and international business environments, supporting continuous learning and professional growth.

Role and Responsibilities

• Manage a portfolio of customer accounts, ensuring timely and accurate collection of outstanding balances in alignment with company policies and targets.
• Analyze accounts receivable and aging data to determine appropriate collection actions, identify risks, and proactively address delinquent or disputed balances.
• Lead customer interactions related to collections, including email and phone outreach, payment plan negotiations, dispute follow-up and resolution.
• Investigate and resolve discrepancies related to billing, unapplied cash, short payments or account reconciliations, partnering with Billing, Cash Applications and Accounting teams as needed.
• Collaborate cross-functionally with Finance, Sales, Account Management and other internal stakeholders to accelerate issue resolution and support sustainable cash flow.
• Escalate complex or high-risk cases with clear documentation, analysis and recommendations to support informed decision-making.
• Maintain accurate documentation of collection activities, customer commitments and account status in relevant systems.
• Support continuous improvement initiatives by identifying process gaps, inefficiencies or recurring issues and proposing practical solutions.
• Contribute to a high-performance, collaborative team culture focused on accountability, customer focus and results.

Qualifications and Education Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration or a related field preferred.
• 2–5 years of experience in collections, accounts receivable, credit, accounting or customer-facing financial roles.
• Experience working in a multinational – global environment is a plus.
• Strong understanding of collections processes, dispute management and receivable fundamentals
• Excellent communication and negotiation skills, with the ability to interact confidently and professionally with customers by phone and email.
• Fluent English (oral and written) is required; additional languages are a strong plus.
• Customer-centric mindset with the ability to balance firm collections practices and relationship management.
• Solid analytical and problem-solving skills, with strong attention to detail and follow-up.
• Intermediate to advanced Excel skills required; experience with SAP, Salesforce or similar ERP/CRM systems is a plus.
• Strong organizational and prioritization skills, with the ability to manage a high-volume workload and meet deadlines in a fast-paced environment.
• Self-motivated, results-oriented and comfortable working with minimal supervision.
• Team player with a collaborative mindset and willingness to contribute to a culture of continuous improvement.

Benefits

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children 
• Extra Paid Time Off (5 extra days each year) 
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) 
• Daily meal allowance
• Life Insurance 
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events
• Competitive benefits aligned with local market standards.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.