Scope:

• The ServiceNow team partners with business, IT operations, and engineering groups to deliver scalable and enterprise-grade ServiceNow solutions.
• This role focuses on leading the design, development, and implementation of complex ServiceNow modules and integrations while ensuring adherence to architectural and governance standards.
• The ideal candidate will play a key role in technical design, module configuration, custom application development, and automation across ITSM, CMDB, ITOM and CSM modules.

Technical Environment:

• ServiceNow Platform: ITSM, CMDB, ITOM (Discovery, Service Mapping, Event Management), CSM (knowledge)
• Scripting & Development: JavaScript, Glide scripting, Business Rules, Client & Server scripts, UI Policies, UI Actions, Flow Designer
• Integrations: REST, SOAP, IntegrationHub, MID Server, API Authentication, Web Services
• Platform Components: Notifications, ACLs, Service Portal, Service Catalog, Scoped Apps, Forms & UI Builder
• DevOps/Agile: Update Sets, ATF,  Agile/Scrum.
• Cloud & Security: Role-based access control, platform security, data integrity

What You’ll Do:

Design & Develop

• Lead the design, development, and deployment of ServiceNow modules including ITSM, CMDB, ITOM and CSM.
• Configure and customize workflows, forms, business rules, client scripts, and notifications using JavaScript and Glide APIs.
• Develop custom applications and automation using Flow Designer and IntegrationHub.
• Implement and manage integrations with enterprise systems via REST/SOAP APIs and MID Server.
• Design and maintain a robust CMDB with proper data modelling, discovery, and relationship mapping.
• Enable ITOM functionalities (Discovery, Service Mapping, Event Management) to improve operational intelligence.

Govern & Support

• Ensure platform configurations align with ServiceNow best practices and security standards.
• Develop and maintain Access Control Lists (ACLs) and enforce role-based access.
• Conduct code reviews, manage update sets, and support platform upgrades and releases.
• Troubleshoot and resolve complex platform issues and performance challenges.
• Collaborate with stakeholders to translate business needs into scalable technical solutions.
• Stay updated with the latest ServiceNow releases, features, and innovations.

What We Are Looking For:

Experience: 5–8 years total experience with a minimum of 5 years in ServiceNow development and implementation.

Core Skills:

• Deep expertise in ITSM configuration (Incident, Problem, Change, Request)
• Advanced scripting skills (JavaScript, Glide API, Business Rules, Flow Designer)
• Strong knowledge of CMDB, Discovery, and data governance
• Integration expertise with REST/SOAP APIs, MID Server, and IntegrationHub
• Working exposure to ITOM (Discovery, Service Mapping, Event Management) and CSM modules

Platform Proficiency:

• Scoped applications, Service Portal customization and UI Builder
• Update sets, version control (Git), Agile delivery practices
• Security management including ACLs and platform governance

Certifications:

• Mandatory: ServiceNow Certified System Administrator (CSA)
• Preferred: One or more of the following:
  • Certified Application Developer (CAD)
  • Certified Implementation Specialist – ITSM / ITOM / CSM

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.