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What We'll Bring:

At TransUnion we have a welcoming and energetic environment that encourages collaboration and innovation - we're constantly exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

Global Operations serve as trusted partners to our internal business clients. Our team maintains strong partnerships across the Global Operations organization and with our matrixed partners in Legal and Compliance, Global Technology and Data & Analytics. We have a dynamic blend of industry experience, Operations and compliance expertise. Team members are strong problem-solvers and project managers, and we encourage development and recognition for good work.

This role will lead the Global Dispute function that supports regulatory processes at an international level. This role will be to share best practices, monitor performance, manage cost and ensure regulatory guidelines are met at a regional level.

What You'll Bring:

• Bachelor’s degree and 5+ years’ experience in the financial services industry in roles such as Operations, Contact Center, Regulatory Process Management or similar

• Experience navigating a highly matrixed organization

• Experience working with multiple time zones and cultures

• Excellent written and oral communications skills, with the ability to effectively interface with senior management and external entities

• People management skills, strong leadership, influencing, and relationship-building skills

• Excellent analytical and problem-solving abilities, with a keen attention to detail and a results-oriented mindset

• Pragmatic and practical mindset, with experience in thinking creatively and innovatively while managing Operations

• Strong project management skills and comfort with organizing and managing multiple priorities and deadlines concurrently

• You are proactive, take the initiative, and can work independently with little to no supervision

• Experience in evaluating the marketing of consumer financial services preferred

Impact You'll Make:

• Partner with internal business clients to help innovate creatively in ways that benefit consumers and streamline processes 

• Develop relationships with internal business clients, peers in Operations, and key stakeholders in Global Technology, Data & Analytics, to effectively navigate a highly matrixed corporate environment

• Lead the team is identifying technical opportunities to improve processes, reduce cost and improve the consumer experience

• Effectively manage and support the team, ensuring completion of projects, initiatives, goals and other strategic priorities

• Effectively coach and mentor the team, developing talent and creating opportunities for growth

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Director, Consumer Operations Support