Summary

At Northwestern Mutual, we are strong, innovative and growing. As a key member of the IT Asset Management Team, the Senior Software Asset Management Specialist will play a pivotal role in designing, developing, and managing IT Asset Management processes. Our team supports a broad range of initiatives and partners closely with a variety of teams from across the organization. The ideal candidate will be familiar with licensing metrics from top tier software publishers, have experience working with a variety of SAM tools, and be comfortable wearing multiple hats as they work on various key initiatives within this space.

Primary Duties & Responsibilities

• Cumulative of prior level plus following:
• Subject Matter Expert in Software Asset Management
• Familiarity with top tier software licensing terms and conditions
• Ability to deconstruct software licensing contracts into actionable license reconciliation rules
• Self-organized
• ServiceNow SAM Pro experience a big plus (not a requirement)
• Fundamental Hardware Asset Management experience
• Fundamental Configuration Management experience
• ITIL foundations a plus
• Ability to analyze large data sets related to software installations, computer/server configurations, and license reconciliation
• Develop metrics, KPIs, and dashboards to support the Software Asset Management function
• Develop and maintain complex operational processes with supporting documentation
• Develop and maintain corporate policies and standards
• Support internal and external audits as necessary
• Familiarity with industry regulations a plus
• Ability to develop and maintain relationships with cross functional teams
• Subject Matter Expert of one or more technology Domains.
• Partnering with vendors and enterprise teams on emerging best practices, patterns and technology.
• Proactively learn emerging platforms and related technology.
• Ability to solve complex technical issues and enable/teach peers to be self-sufficient.
• Establish and maintain best practices as it relates to compliance, security, privacy and legal requirements.
• Anticipate deviations from standard practices and find practical ways to move forward.
• Closely follow industry trends relevant to your domain and understand how to apply them to your work as appropriate.
• Break down complex problems into smaller, more manageable ones, and help others to do the same.
• Understand what tools are available and useful for your domain, how they work, and the sorts of situations and problems for which they're useful.
• Use them effectively and teach them to your teammates.

Qualifications

• Bachelor's Degree or equivalent experience.
• 4-5 years professional experience.
• May include:
• 5 years of professional IT Asset Management experience.
• Industry certifications (e.g. CSAM, ServiceNow Implementation Specialist - Software Asset Management Professional) a plus
• Excellent troubleshooting skills within area of expertise, and solid troubleshooting in adjacent domains.
• Solid understanding of traditional or cloud computing technologies including Networking, Compute, Storage, Development, Data, Operations, or Security.
• Experience with multiple delivery methodologies such as Agile and Waterfall.

#LI-Remote

$92,750.00

$172,250.00

205 - Structure 110: 102,060.00 USD - 189,540.00 USD 205 - Structure 115: 106,680.00 USD - 198,120.00 USD

We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

Job Posting End Date:

10/15/2025

The timeline for this job posting may be shortened or extended based on organizational needs.

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Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.