About Vance

Vance is building a Financial Services platform for immigrants around the world. We are backed by influential venture capitalists like Hummingbird Ventures, Y Combinator, Global Founders Capital, Soma Capital, and are on a mission to simplify global banking as easily as booking an Uber.

We’re first taking on the Indian diaspora - the largest and wealthiest immigrant population. 15 million Non-Resident Indians hold over $1.5T in wealth of which $500B is back in India. They remit $125B back every year and account for 25% of all real estate purchases in India. Yet, the banking experiences of these NRIs are archaic. We’re building a new age platform to service these NRIs with cross border money movement.

We are a team of 30 that works with the intensity and the agility of a sports team. With innovation, hustle, and collaboration at our core, we aim to build better banking for all immigrants around the world. Discover more about our work, our ethos, and our vision on our website, Vance.

About the Role:

The Operations Analyst is a key role that involves multitasking across different product lines — the biggest being Remittances. The role requires excellent communication skills, a keen eye for detail, and the ability to work under tight deadlines.

What You'll Do:

• Take the lead in addressing user concerns and inquiries, proactively engaging with both customers and partners to swiftly resolve issues and create a seamless experience.

• Drive operational excellence by managing various tasks, ensuring data accuracy, and maintaining dynamic tracking systems.

• Collaborate to streamline processes for various products, continuously seeking innovative ways to enhance efficiency and reduce bottlenecks.

What We Need:

• 1-2 years of experience in the Payments industry and/or Fintech is mandatory

• Experience in Global Payments is highly advantageous.

• Strong communication skills with fluency in English.

• Proficiency in Excel and intermediate SQL skills.

• Hustler mindset and street-smart approach to problem-solving.

Who You Are:

• A self-starter with the ability to manage multiple tasks.

• Passionate about the fintech industry and eager to contribute to a startup environment.

• Strong interpersonal skills and an empathetic approach to problem-solving.

Location:

In Person || Bangalore