3-5 sentence summary about the role considering these questions: what is the opportunity? How is this role contributing to our mission? What will they get from this opportunity?

Position Responsibilities:

Job Responsibilities and Requirements:

Position-Related Tasks:

1. Support and assist in building the sales team, review and organize onboarding documentation for new agents, and enter relevant information into the system.  
2. Assist the Marketing Director with daily team management to improve key business metrics such as agent attendance rate, policy conversion rate, activity rate, and proportion of productive agents.  
3. Plan and execute various business promotion activities within assigned branches, and coordinate with relevant headquarters departments to implement company-wide business initiatives at the branch level.  
4. Manage and maintain the Manulife-Sinochem Communication (MSC) system, and oversee the administration of MSC-branded gifts and marketing tools.  
5. Organize product briefing sessions at branch offices, handling related processes including approval, filing, regulatory reporting, and internal self-inspections.  
6. Organize, communicate with, and coordinate the Branch “Marketing Committee” (composed of agent representatives), and collect regional market intelligence and business needs.  
7. Plan, drive, and execute various sales contests, and manage associated administrative tasks such as procurement, data compilation, and performance tracking.  
8. Manage business licenses (practicing certificates) for agents within assigned branches and promptly update headquarters on any changes to local agent management policies.  
9. Oversee departmental document and records management.  
10. Be accountable for the effectiveness of internal controls within the assigned scope; supervise, manage, and coordinate operations to ensure compliance with applicable laws, regulations, and internal company policies; identify, assess, monitor, and report relevant risks; and promote the company’s advocated culture (including risk management and compliance-oriented business philosophy). Promptly report any identified violations or potential risks and propose corrective or improvement measures.  
11. Manage standardized documents and compliance-related files for the department.  
12. Develop work processes and standards applicable to the assigned scope.  
13. Promptly report any violations or potential risks identified during work and propose corrective or improvement recommendations.  
14. Assist the Internal Audit Department with audit-related activities and implement corrective actions based on audit findings.  
15. Collaborate with headquarters departments to support various projects and initiatives.  
16. Perform other duties as assigned by management.

Code of Conduct:

17. Comply with all rules and regulations issued by regulatory authorities.  
18. Adhere to all company policies and procedures.  
19. Follow business operation workflows established by the company or the respective department.  
20. Maintain conduct aligned with national laws, the company’s Code of Professional Ethics and Business Conduct, and compliance requirements set by the Compliance Department.  
21. Demonstrate integrity and honesty; do not submit false financial invoices or documentation to the company.  
22. Exhibit strong awareness of risk control and compliance.

Required Qualifications:

• [Years of experience]

• [Quantified years of experience with tools/software/etc.]

• [Education if required]

• [Licenses if required]

Preferred Qualifications:

Employment Conditions:

Knowledge / Skills / Education:

1. Associate degree or higher.  
2. Minimum of 3 years of experience in the insurance industry.  
3. Strong time management skills.  
4. Ability to work effectively under pressure.  
5. Proficient in Microsoft Office, with advanced expertise in Excel.  
6. Meet the job-specific responsibilities and performance metrics established by the company for this role.  
7. Fulfill all requirements outlined in the position description.

Core Competencies (listed in order of importance):

1. Customer service orientation  
2. Attention to organization and quality  
3. Action-oriented mindset  
4. Commitment to growth and learning  
5. Creative problem-solving ability  
6. Interpersonal sensitivity

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid