M+C | Program & Project Mgmt Delivery Manager

Role summary

In Creative Studio, we’re a global team of visual storytellers—copywriters, visual designers, experience and motion design experts, and

program managers—who collaborate to elevate Accenture’s marketing campaigns for M+C (Marketing and Communication). As a

delivery management team lead, you’ll lead cross-functional creative teams, manage stakeholder relationships, and champion

operational excellence across global delivery hubs. Acting as the central point of coordination between creatives and marketing

partners, you’ll ensure seamless workflows, transparent communication and a consistent stakeholder experience.

What you’ll typically do

· Project leadership & delivery:

Lead end-to-end program and project management, overseeing scoping, requirements, solution design, deployment, and

operations. Ensure deliverables meet contract/SOW specifications, monitor KPIs and SLAs, validate solutions for business

value and risk, allocate resources effectively, and proactively resolve roadblocks to maintain project momentum and quality.

· Team management & development:

Mentor and guide management teams, develop and implement people career plans, assign tasks, and foster a coaching

culture. Provide constructive feedback, support individual growth, and help teams adapt to change, ensuring high

performance and a collaborative, supportive environment.

· Stakeholder engagement:

Act as a master communicator, facilitating transparent communication between teams, leadership, and external

stakeholders. Prepare executive summaries, manage escalations, build trust-based relationships, and collaborate with

Corporate Functions and Account Teams to identify and develop new opportunities.

· Operational excellence:

Drive operational efficiency by refining processes, leveraging data and performance metrics, and ensuring compliance with

certifications and methodologies. Lead productivity improvement initiatives, apply best practices, and oversee continuous

improvement across programs and projects.

· Global delivery & innovation:

Lead global delivery teams across multiple countries and cultures, manage creative studios, and support marketing

operations. Oversee large, complex projects and teams, encourage knowledge-sharing and innovation, and conduct research

to provide clients with competitive advantages.

· Agile prioritization & workflow integration:

Integrate high-priority projects into the Creative Studio’s workflow by collaborating with intake teams, reallocating resources,

and optimizing schedules to ensure timely delivery without disrupting ongoing production.

Job-specific experience, education and preferred skills

· Academic Background:

• University/Technical Degree or Advanced Studies in Systems Engineering.
• Bachelor’s degree or higher, or equivalent experience.
• Master’s degree in project management (preferred).

· Pluses:

• Usage of PowerBi and GenAI tools for Management
• Certifications: PMP, Agile, Scrum, Six Sigma or similar.
• Career Level Expectations:
  -Solve complex problems, align with senior management’s strategic direction, and engage with leadership on alternative approaches.
  -Exercise autonomy in decision-making; manage large/medium teams and impactful work efforts across regions.
• Skills & Proficiency:
  - Expert (P4) in: Client Relationship Management, Communications, Agile/Waterfall Project Management, Contract Management, Budget Accountability, Demand Management, HR, Issue Management, Operational Excellence, Operations, Quality, Risk, Scope, Service Change, Stakeholder & Vendor Management,
• Work Planning, User Relationship Management.
• Managing Work:
  -Influence team/stakeholders positively; ensure workflow accuracy, risk identification, and clear responsibilities.
  -Guide team research, apply critical thinking and creativity, define project roles.
• Communicating Effectively:
  - Prepare executive summaries; develop communication strategies for diverse, engaged teams.
• Creating Business Value:
  -Promote knowledge-sharing, collaboration, innovation, and best practices.
  - Align client needs with services; research new offerings and process improvements for competitive advantage.
• Building & Maintaining Relationships:
  - Facilitate conflict resolution, synthesize perspectives, mentor on client relations.
  - Address client issues proactively and escalate when needed, maintaining composure under pressure.
• People Management:
  -Provide feedback, coach team members, respect learning curves, foster a supportive environment.
  -Promote a coaching culture and adaptability to change.

Please consider submitting only resumes in English.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos permite servir mejor a nuestros clientes y comunidades.