We’re looking for a passionate and driven individual to join our Service Quality team as a Service Quality Specialist.

 

In this role, you’ll play a key part in elevating Spotify’s quality of service by empowering BPO advisors and management teams with the insights and skills they need to solve problems and support their teams effectively. You’ll advocate for our users, address root causes, and execute continuous improvement frameworks using agile methodologies.

You’ll act as a central connector, maintaining feedback loops between frontline teams, Knowledge Management, Training, and Automation teams. By collaborating with Operations and Service teams, you’ll deliver data-driven insights that improve our products, processes, relationships, and overall customer experience.

At Spotify, we embrace technology and champion the voice of our users and creatives. Together, we’ll ensure that support contributes directly to our mission of connecting the world with creativity, one experience at a time.

The United States base range for this position is $59,625-$85,179, plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, 23 paid days off, 13 paid flexible holidays.