User Support Specialist (Help Desk)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: NACI

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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The Opportunity:

CACI seeks a detail-oriented user support specialist with superior interpersonal, organizational and communications skills to provide support to our client. The user support specialist will provide assistance to the project management team and end users of the system by addressing questions and resolving related issues.

Responsibilities:

Specific responsibilities of the user support specialist include:

• Provide user support to client by performing a variety of clearinghouse functions and activities

• Serve as subject matter expert for the operations (enrollment and participation) of the helpdesk.

• Triage incoming specific inquiries (via email from state and local health departments, hospitals, and other government agencies) for interpretation of guidelines and recommendations, broadly related to infection control in health-care settings and the general public.

• Supports technical reports and documents representing summary of monthly inquiries.

• Supports technical writing for program and operation documentation.

• Supports the creation of documentation in presentation-ready quality output.

Qualifications:

Required: 

• 1-3 years experience providing IT help desk user support and troubleshooting (Tier 1).

• Familiar with ServiceNow Ticketing System

• Excellent attention to detail

• Excellent written and verbal communication skills

Desired: 

• BA or BS

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

 

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$39,500-$79,000

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.