Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.  

 

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.  

 

Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. 

 

OUR VISION: 

Being the customer service company in the world. 

 

OUR PURPOSE: 

Creating packaging solutions for life’s essentials. 

Job Requisition #:

034171 Key Account Specialist (Open)

Job Description:

For our Global Key Accounts Team, we are seeking a Key Accounts Support Specialist to be the customer champion assigned to a dedicated portfolio of global accounts. In this position you serve as first point of contact for both internal and external stakeholders. The role works in close partnership with the Global Key Account Manager to ensure excellence in account execution, customer satisfaction, and operational efficiency

Key Responsibilities:

Build and maintain strong day-to-day relationships with customer stakeholders across regions

Support the Global Key Account Manager in managing and growing the assigned global accounts

Customer Support Activities:

• Process and coordinate customer requests and inquiries across regions
• Ensure local Greif stakeholders act consistently according to the global account agreements (T&C)
• Support dispute/quality complaint resolution and ensure timely closure
• Liaise with plant-based customer service teams, supply chain, and operations to ensure legendary customer service

Pricing:

• Prepare, manage and maintain global and regional price lists
• Support pricing updates, escalations, and alignment across regions
• Ensure accuracy and consistency of commercial data

Project Coordination:

• Coordinate global account-specific projects (e.g., harmonization initiatives, new product rollouts, service improvements)
• Track milestones, ensure follow-up, and communicate progress across stakeholders
• Assist to effectively manage regional and/or global RFQ
• Collaborate with cross-functional teams globally

Business Performance & Reporting:

• Prepare customer presentations (e.g., quarterly business reviews, performance updates)
• Proactively communicate market & customer related information to the assigned global accounts
• Monitor and follow up on overdue in coordination with local and account receivables teams

Requirements:

Customer Service Excellence:

• Demonstrates mastery of the 7 skills of Customer Service Excellence

Analytical Skills:

• Strong ability to understand, interpret, and analyze numerical data
• Ability to translate data into actionable insights

Communication Skills:

• Excellent oral and written communication skills in English
• Ability to communicate effectively with global, cross-cultural stakeholders

Collaboration & Teamwork:

• Strong ability to work in tandem with Key Account Managers and cross-functional teams

Project Management:

• Ability to manage multiple priorities, timelines, and stakeholders across regions

Cultural Sensitivity:

• High level of cultural awareness and ability to operate effectively in a global environment

Attention to Detail & Accuracy:

• Ensures high-quality outputs in pricing, reporting, and communication

Technical Requirements:

• Advanced proficiency in Microsoft Excel (data analysis, reporting, pivot tables)
• Strong skills in PowerPoint (professional customer presentations)
• Familiarity with ERP/CRM systems is an advantage

Experience & Education:

• Bachelor’s degree in Business, Supply Chain, or related field (or equivalent experience)
• Relevant experience in customer service, sales support, or account coordination, ideally in an industrial or B2B environment
• Experience working with multinational or global accounts is a strong advantage

Success Factors:

• Ability to operate effectively in a fast-paced, global, and matrix organization
• Strong ownership mindset and customer-first attitude
• Ability to balance operational execution with strategic account support
• High level of organization and prioritization skills

At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential. 

Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.

EEO Statement:

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.