A Day in the Life

We are seeking a proactive, customer-focused Account Development Manager (ADM) excited to work in a fast-growing startup. As the ADM, you will be crucial in helping us achieve our growth and retention goals by fostering long-term relationships, driving renewals, and cross-selling new products to existing customers.

In this role, you’ll be responsible for ensuring that our customers achieve their goals with Rinsed’s solutions and that they’re aware of new tools that could enhance their business. The role requires strong relationship-building skills and the ability to communicate the value of new products effectively. This is a quota-bearing, commission-based position that will report to the Director of Sales and offers an opportunity to shape Rinsed’s growth strategy in a highly visible role.

A typical day for this position at Rinsed includes the following:

• Collaborate with customers to understand their needs, goals, and pain points, creating tailored plans for success with Rinsed’s solutions
• Identify opportunities for cross-selling additional products to existing customers and work towards achieving sales and adoption targets
• Track and manage customer renewals, taking proactive steps to ensure successful and timely renewals year after year
• Work closely with Sales, Product, and Customer Success teams to share feedback from the field, improve customer experience, and maximize account growth opportunities
• Serve as the trusted advisor for customers, keeping them informed of product updates, industry best practices, and ways to optimize their Rinsed subscription
• Most importantly, bring your enthusiasm and passion for customer success every day!

About You

You are a dynamic, customer-focused professional with experience in account management, customer success, or sales. You excel at understanding customer needs, driving growth, and building relationships that go beyond transactions.

You bring the following experience and expertise:

• 3+ years in account management, customer success, or sales in a B2B SaaS environment
• Outstanding interpersonal and communication skills with a proven track record in relationship-building
• Proven ability to achieve growth and renewal targets within existing customer accounts
• A proactive approach, highly motivated to ensure customer success and identify upsell opportunities
• Ability to work independently and with cross-functional teams to drive customer outcomes
• Comfortable in a fast-paced, start-up environment with a willingness to roll up your sleeves to help wherever needed

Our Investment in You

By joining as one of our early team members, there is enormous opportunity ahead for you to have an outsized impact and shape the future of Rinsed in this role.

• Competitive salary, commission and benefits, including unlimited PTO, health/dental/vision insurance, and more
• Work closely with our Chief Revenue Officer, Director of Sales and leadership team on cross-selling strategy and other key revenue initiatives
• An incredible team with a great blend of hustle, productivity, and fun