* This hybrid role is GTA based and requires the individual to be at Mississauga office a minimum of 2 times per week.

Job Description
Are you passionate about shaping the future of healthcare and driving impactful change? We’re looking for a dynamic leader to partner with our business to define and execute custom onboarding and training strategies for our medical field team. In this key role, you’ll take the lead in implementing transformative Customer Excellence initiatives that elevate our team's capabilities and amplify their impact in the field. If you’re ready to make a difference and help our team thrive, this is the opportunity you’ve been waiting for!

PRIMARY RESPONSIBILITIES:

Partner with the business to define bespoke on boarding and training priorities for the medical field team and lead the implementation of Customer Excellence initiatives. The goal is to increase the critical capabilities of the medical team that will enhance their impact in field. 
Key deliverables and scope of responsibilities:

• Collaborate with cross-functional partners to develop and embed the required strategy that clearly defines capability priorities aligned to the business objectives.

• Conduct learning needs assessment in collaboration with the business to clearly understand and define the capability gaps utilizing diagnostic processes such as role analysis, MSLL input, focus groups, interviews etc.

• Work with business Subject Matter Experts (SME’s) to identify target audience, craft precise learning objectives and clearly define the evaluation mechanisms and measures of success.

• Define the most effective learning mix (i.e. instructor led, e-Learning, blended learning, social learning) for the agreed target audience, applying the 70/20/10 principles and good instructional design within each learning project.

• Broker resources and/or capabilities across the Customer Excellence function and business to develop agreed solutions i.e. Centre of Excellence support, partnering with business subject matter experts, technical workplace trainers. This includes interfacing with the external supply base where appropriate.

• Ensure Customer Excellence solutions are developed and deployed aligning to global frameworks, standards, systems and processes when appropriate.

• Support the delivery / facilitation of Customer Excellence interventions where appropriate.

• Ensure the effective delivery & deployment of enterprise/business unit wide solutions and offerings i.e. leadership, business skills curricula within area of responsibility.

• Support the development, deployment and maintenance of required local capability curricula i.e. technical and compliance curricula.

• Support the effective development, deployment and embedding of required capability models and frameworks within area of responsibility and ensure these are ultimately aligned to the new overall GSK Capability Framework.

• Consult and advise cross functional partners on Customer Excellence offerings, capability standards & their effective application.

BASIC QUALIFICATIONS:

• Bachelor’s degree 

• 3+ years of commercial experience in pharma with proven track record of successful collaboration with medical teams

• 2+ years of sales training experience in pharma

• Base understanding and experience of the end-to-end learning process i.e. learning needs assessment, program design & delivery and learning evaluation & assessment.

• Strong knowledge of the Canadian pharma landscape and effective sales techniques with Canadian customers.

• Proven ability to listen and interpret customer needs and then translate into an effective offering.

• Track record of strong project management skills across small to medium scale projects.

• Experience in leading development initiatives i.e. training, coaching, learning initiatives

• Strong interpersonal and communication skills to effectively work in a team

• Strong presentation and facilitation skills, both virtual and face to face

• The ability to work successfully in a fast-paced environment with the need to manage constant change.  Thinks ahead to be ready for change, re-plans quickly, effectively manages high levels of ambiguity.

• Ability to build relationships quickly and credibly and then leverage those relationships to drive Customer Excellence priorities.

• Experience of working within a complex, cross-functional / matrix environment.

• Flexibility to travel to Regional / National Sales Meetings, as required (quarterly)

PREFERRED QUALIFICATIONS:

• Bilingual (French/English) is an asset for written work and presentations

#Hybrid
 

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

GSK is an equal opportunity employer committed to diversity and inclusion.  We welcome applications from all qualified individuals to apply to our career opportunities. GSK is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact us at canada-recruitment@gsk.com.  Please do not send resumes to this e-mail and instead apply through the online application process of this posting.

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