At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Join eBay’s Customer Support Technology Platform team to support and evolve the systems that power our global customer support experience. As a Software Engineer 2, you will contribute to DevOps, SRE, and release engineering practices, helping improve system reliability, deployment pipelines, and operational efficiency.

This is a hands-on role focused on automation, deployment, monitoring, and debugging, working closely with senior engineers to build reliable and scalable platform operations.

What You’ll Do

• Support and improve CI/CD pipelines, build, and release processes

• Contribute to automation tools and scripts for deployment and operations

• Assist in maintaining system reliability, monitoring, and alerting

• Troubleshoot production issues with guidance from senior engineers

• Participate in on-call rotations (as needed) and incident response

• Collaborate with engineering and SRE teams to improve deployment safety and system stability

• Help define and track basic metrics, logs, and observability signals

• Follow best practices in DevOps, release management, and operational excellence

Must-Have Qualifications

• BS/MS in Computer Science, Engineering, or related field (or equivalent experience)

• 2–4 years of experience in software engineering, DevOps, or SRE-related roles

• Proficiency in at least one programming/scripting language (Java, Python, or similar)

• Basic understanding of:

  • CI/CD pipelines and release processes

  • Linux/Unix environments

  • Cloud or distributed systems concepts

• Familiarity with:

  • Version control (Git)

  • Debugging and troubleshooting production issues

  • Unit testing or automation practices

Additionally

• Working knowledge of backend services and APIs to support deployment and operations

• Ability to collaborate with developers to improve build, test, and release workflows

Nice-to-Have

• Exposure to CI/CD tools (e.g., Jenkins, GitHub Actions)

• Familiarity with containers and orchestration (Docker, Kubernetes)

• Experience with monitoring/logging tools (e.g., Splunk, Prometheus, Grafana)

• Basic understanding of release management practices

• Exposure to cloud platforms (AWS, GCP, or Azure)

What Success Looks Like

• Supports reliable and smooth build and release processes

• Contributes to automation and operational improvements

• Effectively troubleshoots issues with guidance

• Demonstrates learning and growth in SRE/DevOps practices

• Collaborates well with engineering and platform teams

Team & Impact

You’ll be part of a platform team that enables engineering teams to build, deploy, and operate services reliably at scale. Your work will directly improve system stability, release efficiency, and the overall developer experience supporting customer support platforms globally.

At eBay, we are committed to building an inclusive and diverse environment where everyone can bring their authentic selves to work. Learn more: https://www.ebayinc.com/our-company/diversity-inclusion/

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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