Anticipated End Date:

2024-12-06

Position Title:

Clinical Service Assistant - New York

Job Description:

Please note:  The successful candidate will reside within 50 miles of one of our New York Pulse Point locations in Latham, Middletown, or New York City.

Work schedule: Monday-Friday, 8:30am-5pm EST

The Clinical Service Assistant - New York is responsible for providing non-clinical administrative support to clinical associates and clinical care managers within the plan.

Primary duties may include, but are not limited to:

• Supports systems, workflow, and reporting-related requirements of the plan.
• Identifies trends and opportunities for additional associate training on unit workflow and processes.
• Monitors unit workflow and processes and identifies opportunities for improvements.
• Provides administrative support to associates to help in identifying and resolving workflow and process issues.
• Assists leads and management with the implementation of new and existing non-clinical policies and procedures.
• Runs ad-hoc reports.
• Provides user acceptance training coordination on new systems and enhancements, and provides input on new unit procedures, policies and workflow related topics.
• Processes HIP alerts, routes facsimiles and coordinates dialer campaigns.
• Works with referral services associates to ensure seamless processes.
• Provides administrative support including triaging help desk tickets, monitoring group email/voice mail boxes, participating in clinical Rounds, and processing internal referrals.
• Enters manual data (surveys, labs, pilots and other ancillary manual entry requirements) and manages HRS exception reviews.
• Supports workforce management, clinical care managers, and other special projects.

Position requirements:

• Requires a H.S. diploma or equivalent and a minimum of 1 year experience in a business or health care setting; or any combination of education and experience which would provide an equivalent background.

Preferred qualifications, skills and experiences:

• AS degree in a related field and prior experience in a healthcare or managed care environment preferred.
• Managed care experience is preferred but not required.
• Experience working within a medical office or a hospital is preferred.
• Behavioral health experience is a plus.

For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $18.02/hour to $30.89/hour

Locations: New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level:

Non-Management Non-Exempt

Workshift:

1st Shift (United States of America)

Job Family:

MED > Medical Ops & Support (Non-Licensed)

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.