Posted:
7/15/2025, 6:43:48 AM
Location(s):
London, England, United Kingdom ⋅ England, United Kingdom
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Customer Success & Support ⋅ IT & Security
Workplace Type:
On-site
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Job Description
Primary Responsibilities
Monitor the Military Support Queues daily for number of cases, case statuses, and response times.
Coordinate and assign cases out to the support staff
Collaborate with Manager on team member productivity and discuss any training or corrective action needed
Supervise the department’s cross-training initiative
Schedule professional development training time for each team member
Coordinate required training and conferences for the Military Support team
Ensure records are up to date for VA compliance
Responsible for ensuring that the Team calendar is up to date and all department functions are covered
Responsible to review and give first approval of team member’s time off requests
Approve and supervise employees’ work schedules
Provide oversight on cases involving student issues with benefits, invoices, and payments
Attend at least one Military Training or Conference per year
Schedule and set up monthly departmental meetings
Work closely with internal departments such as Finance, Financial Services, and Financial Aid, and their team leaders and/or supervisors to resolve military student issues and concerns in a timely manner
Coordinate Presentations to Mentor and other university teams
Provide back-up for TA, invoicing, Chapter 31 processing, VA-Once certifications, Payments, and other team functions when required.
Performs other job-related duties as assigned.
This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.
Qualifications
Knowledge, Skills, and Abilities
Problem identification and problem-solving skills
Strong interpersonal skills and ability to work with diverse populations
Excellent writing and documentation skills
Willing to be a proactive member of a team
Self-starter and self-directed
Ability to accept direction from program supervisor
Well organized
Attentive to detail
Able to multi-task and prioritize tasks
Able to effectively communicate with team members
Must be able to travel as needed to in-person events and conferences.
Education
High School diploma or equivalent.
Experience
3 or more years of experience with VA and DOD benefit programs and requirements
Extensive Knowledgeable VA-Once, Banner
Military Tuition Assistance Experience
Experience working with veterans and deep understanding of veterans’ needs
Experience in lieu of education
An equivalent combination of training, experience, credentials, or accomplishments demonstrating the ability to perform the essential functions of this job may substitute for education degree requirements.
Preferred Qualifications
1 year of experience managing a team
Associates degree preferred or equivalent work experience and education desired.
Two years of experience in a higher education setting
Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
Website: https://www.wgu.edu/
Headquarter Location: South Salt Lake, Utah, United States
Employee Count: 11-50
Year Founded: 1996