IT Technical Services Associate

Posted:
8/23/2024, 3:07:56 AM

Location(s):
Roseville, California, United States ⋅ California, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
IT & Security

Workplace Type:
Hybrid

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,
Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,
and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education,
introducing some of the first web-based professional education courses in 2001. Today, the company’s
family of brands are the leading online professional education platforms in their respective end-markets.
We proudly to serve >1 million customers annually and employ more than 1,000 mission-aligned
professionals. To learn more, please visit: www.colibrigroup.com

Position Overview
The IT Technical Services Associate provides daily hands-on support to the organization’s end user devices including laptops, desktops, peripherals, software applications, printers, etc. This role involves responding promptly to IT support requests and tickets, serving as the primary point of contact for all IT-related issues at the Roseville, CA office. The Associate ensures end-user satisfaction by demonstrating strong interpersonal skills while interacting with colleagues from various departments.

**This is a hybrid position requiring up to (3) three days per week of onsite work at the Roseville, CA.** 
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!