Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The DevOps/Infrastructure Reliability Team addresses a wide range of engineering tasks including support, analysis and improvement of the fleet of devices and their supporting services.

Job Description

This position is remote and candidates can reside anywhere in the US.

Overview:

The DevOps Software Engineer is responsible for ensuring the stability, scalability, and reliability of our on-prem and cloud platform. You will collaborate with development, operations, and security teams to design, build, and maintain systems that are resilient, automated, and performant. Your role will involve troubleshooting infrastructure issues, implementing and automating best practices, and continuously improving our systems to meet both current and future business needs.

Responsibilities:

System Reliability & Performance:

Monitor, maintain, and improve the performance, availability, and scalability of platform components, including on-prem devices and support services.
Implement and manage proactive monitoring solutions to prevent system outages by detecting conditions that lead to an outage and correcting them before an outage can occur – possibly even through the development of self-healing services running on devices.

Incident Response & Troubleshooting:

• Participate in third-tier incident resolution affecting customer device and internal service reliability and performance.
• Perform root cause analysis (RCA) and post-mortems for incidents, identifying opportunities to prevent recurrence.
• Collaboration & Communication:
• Work closely with cross-functional teams, including DevOps, cloud engineers, customer support, quality assurance and developers, to build highly available, secure, and cost-efficient infrastructure.
• Advocate and implement best practices for system architecture, reliability, and performance.

Capacity Planning & Optimization:

• Perform capacity planning and forecasting for infrastructure to ensure resources are efficiently used while meeting the performance requirements of the platform.
• Collect and analyze health from thousands of IoT on-prem devices to measure the effects of changes (releases, load, environmental) on the general performance and reliability of those devices. Make recommendations and implement systems which support collection, analysis and improvement. 
• Continuous Improvement:
• Identify and implement improvements to the reliability and efficiency of the infrastructure.
• Drive innovation in infrastructure technologies and processes, staying up-to-date on the latest trends in cloud computing, infrastructure, and DevOps practices.

Preferred Skills/Experience:

• 3-5 years of experience in a similar role focused on infrastructure reliability, or supporting end customers using IoT devices and cloud infrastructure .
• Experience with cloud platforms (AWS, GCP, Azure).
• Understanding or willing to learn infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation (CDK).
• Solid understanding of networking principles (DNS, load balancing, firewalls, VPNs).
• 3-5 years of experience troubleshooting Linux (especially on compact devices such as raspberry pi)
• Proven ability to troubleshoot complex infrastructure problems, perform root cause analysis, and implement solutions.
• Proficiency in scripting languages (Python, Bash, Go, etc.) to automate repetitive tasks and manage infrastructure.
• Strong collaboration and communication skills, with the ability to work effectively across teams.
• Ability to clearly document systems, procedures, and incidents.
• Experience troubleshooting systems which are remote and installed at a customer site where the device performs critical customer functions.

This position is remote and candidates can reside anywhere in the US.

#LI-REMOTE LI-#CA1

Basic Requirements

• Bachelor's Degree and 3+ years of engineering or technical experience
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].